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Symptom Check/Remedy
PC Share Manager function
I can see folders shared through
the PC Share Manager, but I
cannot see the fi les.
• Since it shows only fi les corresponding to the Image, Music, and Movie
categories, fi les that do not correspond to these categories may not be
displayed.
AllShare function
Video is played intermittently.
• Check if the network is stable.
• Check if the network cable is properly connected and if the network is not
overloaded.
• Wireless connection between the server and the product is unstable.
Check the connection.
AllShare connection between TV
and PC is unstable.
•
IP address under the same subnetwork should be unique, otherwise IP collision
can results in such a phenomenon.
•
Check if you have a fi rewall enabled.
If so, disable the fi rewall function.
BD-LIVE
I cannot connect to the BD-LIVE
server.
• Check whether the network connection is successful or not by using Network
Test menu.
• Check whether the USB memory device is connected with product or not.
• The memory device must have at least 1GB of free space to accommodate the
BD-LIVE service.
You can check the available size in BD Data Management. (See page 42)
• Please check whether the BD-LIVE Internet Connection menu is set to
Allow(All).
• If all above fails, contact the contents provider or update the latest fi rmware.
When using the BD-LIVE service,
an error occurs.
•
The memory device must have at least 1GB of free space to accommodate the
BD-LIVE service.
You can check the available size in BD Data Management. (See page 42)
NOTE
When the factory default settings are restored, all the user data stored in the BD data will be deleted.
Repairs
If you contact us to repair your player, an administration fee may be charged if either:
An engineer is called out to your home at your request and there is no defect in the product.
You bring the unit to a repair center and there is no defect in the product.
We will provide you with the amount of the administration fee before we make a home visit or begin
any work on your product.
We recommend you read this manually thoroughly, search for a solution on line at www.samsung.
com, or contact Samsung Customer Care at 1-800-SAMSUNG (726-7864) before seeking to repair
your product.
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