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Introduction OSD PHOTO MUSIC MOVIE OFFICE Removing Program
Troubleshooting Specifications
Troubleshooting
In Preview, the file information can be viewed but not the image
Office files are not displayed. Check the file for the format.
When there is no codec available for the server, no file is displayed. Check the codec first.
MPEG2, DivX4,5 and AC3 are played normally only when the server has the corresponding codec
available. Please install the corresponding codec.
Conflicts between codecs may occur when various kinds of codecs are installed on one PC, which
results in a program error. And the incomplete installation of a codec may result in a program
malfunction and file playback error.
In a Preview, the program does not operate
When you play a movie or music file in Preview, the player does not operate and stops to check if the
codec is available. Note that conflicts between codecs may occur when various kinds of codecs are
installed on one PC, which results in a program error. And the incomplete installation of a codec may
result in a program malfunction and file playback error.
When the player does not operate according to the schedule
Check the monitor for the MagicNet and network status.
The schedule is only available when both the MagicNet and network status are On.
When the monitor icon is displayed in sky blue not green (normal operation):
This may occur when the network configuration is normal but the connection between the server and
the monitor is not functioning properly. This may occur when the monitor is connected to another
server, not the corresponding one, or the network status is not normal.
Please check the monitor for the network connection.
Password / Login
You are prompted to enter the password for installing MagicNet. And that the password is the login
password to be prompted when you log into MagicNet after installation.
If you forget the password, please remove the program and re-install it.
You get this error message when using without logging-in.
Log in and use.
You get this error message when entering password which is not equivalent.