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Troubleshooting
The following conditions in the table below do not always indicate a problem. Please perform the checks described
below before calling for service. If the problem can not be corrected by the use of this manual, remove the mains plug
from the power socket and contact the Helpline on 0845 880 0421 in order to obtain service or advice.
Where this is not possible please visit our web site www.sharp.co.uk/customersupport.aspx
Customers without Internet access may phone 0845 880 0421 during office hours.
In the unlikely event of this equipment requiring repair during the guarantee period, you will need to provide proof of
purchase to the repair company. Please keep your purchase invoice or receipt in a safe place.
WARNING
Under no circumstances should you try and repair this product yourself. This will invalidate the warranty. Do not open the
unit as there is risk of electric shock.
Problem Possible solution
No power.•
Check if you pressed • a on the remote control unit.
Is the AC power adapter disconnected?•
Check if you pressed • a on the Recorder.
The Recorder cannot be operated.• External influences such as lightning, static electricity, etc., may cause improper operation. In this •
case, operate the Recorder after first turning off the power, or unplugging the AC power adapter and
re-plugging it in after one or two minutes.
Remote control unit does not operate.•
Are batteries inserted with polarity (• e, f) aligned?
Are batteries worn out? (Replace with new batteries.)•
Are you using it under strong or fluorescent lighting?•
Is a fluorescent light illuminating the remote control sensor?•
Picture is cut off.• Are screen mode adjustments (WIDE MODE) such as picture size made correctly? (Page 19)•
Power is suddenly turned off.• The Recorder’s internal temperature has increased. Remove any objects blocking the vent or clean.•
Is auto standby activated? (Page 24)•
No picture.• Are connections to external equipment correct? (Pages 15 to 17)•
Is the input signal type selected correctly after connection? (Page 19)•
Is the correct output source selected? (Page 10)•
Is the antenna connected properly? (Page 9)•
Hold the HDMI button on the remote control for 5 seconds to reset the output to 1080i. (Page 19)•
No sound.• Is the volume too low?•
Check if you pressed mute on the remote control unit.•
The Recorder sometimes makes a •
cracking sound.
This is not a malfunction. This happens when the casing slightly expands and contracts according to •
changes in temperature. This does not affect the Recorder’s performance.
Freezing / Blocking• Check Freeview reception information as we have listed on the front of the manual.•
Refer to page 9 to perform the First Time Installation.•
There is noise interference on the TV •
while a broadcast is being received.
Depending on the reception of the broadcast, interference may appear on the picture while you •
watch a TV broadcast and the unit is left on. This is not a malfunction of the unit.
Unit is making a humming / whirring •
noise
The unit has a fan and hard drive installed. This noise is not a malfunction of the unit.•
Cautions regarding use in high and low temperature environments
When the Recorder is used in a low temperature space (e.g., room, office), the picture may leave trails or appear slightly delayed. This •
is not a malfunction, and the Recorder will recover when the temperature returns to normal.
Do not leave the Recorder in a hot or cold location. Also, do not leave the Recorder in a location exposed to direct sunlight or near a •
heater.
Unrecordable Material
In the unlikely event that there is some problem like loss of recorded video or audio content due to HDD malfunction,
please be aware beforehand that Sharp will bear no responsibility to compensate for the content that could not be
recorded or edited, for the loss of recorded or edited video, or for other related direct or indirect damages.
If a power failure occurs
The content being recorded or timer recorded may be damaged if power failure occurs.•
The content being played back may be damaged.•
For important recording
If the HDD malfunctions, the content recorded on the HDD may be lost. If you wish to save the content permanently, we recommend •
copying or moving the content to Video or DVD.
Appendix
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