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Additional Information
The disc tray does not open and you
cannot remove the disc even after you
press Z.
, Try the following: 1Turn the player off,
and disconnect the AC power cord.
2Reconnect the AC power cord while
pressing down Z on the player.
3Keep
pressing down Z on the player until the tray
opens.
4Remove the disc. 5When
“WAIT” appears in the front panel display,
hold down [/1 on the player for more than
10 seconds until the player turns on again.
The player does not respond to any button.
, Moisture has condensed inside the player
(page 3).
, Hold down [/1 on the player for more than
10 seconds until the indicators in the front
panel display turn off.
If the player still does not respond to any
button, disconnect then reconnect the AC
power cord.
The player cannot connect to the network.
, Check the network connection (page 24)
and the network settings (page 54).
The picture is poor/certain programs
display a loss of detail, especially during
fast-motion or dark scenes.
, Picture quality may be poor depending on
Internet content providers.
, Picture quality may be improved by
changing the connection speed. We
recommend the connection speed of at least
2.5 Mbps for standard definition video
(10 Mbps for high definition video).
The picture is small.
, Press M to zoom in.
There is no sound.
, Not all videos will contain sound.
The sound quality is not satisfactory.
, Sound quality may be poor depending on
Internet content providers.
, Sound quality may be improved by
changing the connection speed. We
recommend the connection speed of at least
2.5 Mbps for standard definition video
(10 Mbps for high definition video).
Self-Diagnosis Function
When the self-diagnosis function is activated
to prevent the player from malfunctioning, an
error code appears in the front panel display.
In this case, check the following table.
BRAVIA Internet Video
Error code Corrective action
Exxxx Contact your nearest Sony
dealer or local authorized Sony
service facility and give the
error code.
FAN ERR • Check that the ventilation
holes on the rear of the player
are not blocked.
• Place the player in a location
with adequate ventilation to
prevent heat build-up in the
player.