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Troubleshooting
Here are some simple solutions to the problems which may affect the picture and sound.
Problem Solution
No picture (screen is dark), no sound • Plug the TV in.
• Press the
button on the front of TV.
• If the
indicator
is on, press
button or a
programme number
button on the remote control.
• Check the aerial connection.
• Check that the selected video source is on.
• Turn the TV off for 3 or 4 seconds and then turn it
on again using the
button on the front of the TV.
Poor or no picture (screen is dark), • Using the MENU system, select the Picture Adjustment
but good sound display.
Adjust the brightness, picture and colour balance levels.
• From the Picture Adjustment display select RESET to return
to the factory settings.
Poor picture quality when watching a • Press the button repeatedly on the remote control until
RGB video source. the RGB symbol is displayed on the screen.
Good picture, no sound • Press the +/– button on the remote control.
• If
is displayed on the screen, press the button on the
remote control.
No colour on colour programmes • Using the MENU system, select the Picture Adjustment
display. Adjust the colour balance.
• From the Picture Adjustment display select RESET to return
to the factory settings.
Distorted picture when changing • Turn off any equipment connected to the 21 pin Euro
programmes or selecting teletext connector on the rear of the TV.
Noisy picture when viewing TV • Adjust Fine Tuning to obtain better picture reception.
channel
Remote control does not function • Replace the batteries.
The standby indicator on the TV • Contact to your nearest Sony service centre.
flashes even though the “Wake Up
Timer” function is not use.
• If you continue to have these problems, have your TV serviced by qualified personnel.
• NEVER open the casing yourself.
Additional Information