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Troubleshooting
Many of the poor pictures and poor sound conditions are related to improper connection
of the cables; refer to the Quick Setup Guide provided for connections.
If you have questions, service needs, or require technical assistance related to the use
of your Sony TV even after you read this operating instructions manual, contact the
following:
For US Support:
http://www.sony.com/tvsupport
or call 1-800-222-SONY (7669)
For Canadian Support:
http://www.sony.ca/support
or call 1-877-899-SONY (7669)
x Things to consider
• Check the input selection by pressing the INPUT button. You may be watching the
wrong input.
• If you cannot hear sound from the TV, you may have accidentally pressed the MUTING
button on your remote control; press the MUTING button again or press VOL + to
deactivate muting, or set Speakers to Audio System.
• If the remote control is not functioning properly, the batteries may be installed
incorrectly or may be low or an object or light may be interfering with the remote
control.
• To reset the TV to factory default settings:
1 Turn on the TV.
2 Press and hold down the V button on the remote, press the "/1 button on the TV set.
(The TV will turn itself off, then back on again.)
3 Release the V button when the TV is turned on.
IMPORTANT: The factory reset will clear all of your customized settings including the
Parental Lock setting.
When the Password is lost or cannot be remembered, enter the master password: 4357.
This password clears your previous password and allows you to enter a new password.
Condition Explanation/Solution
No picture
No picture • Check the Power Saving settings (see page 52).
Cannot receive any
channels
• Make sure the power cord is connected securely.
• Turn on the power of the TV.
• Check cable/antenna connections.
• Make sure the Signal Type setting is correct for your TV signal
source.