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Basic Operations
Parts Description
Watching TV
Enjoying
Movies/Music/Photos
Using Internet
Services and
Applications
Watching TV with
Friends Far and
Near
Using Other
Devices
Using BRAVIA
Sync Devices
Useful Functions
Connecting to the
Internet
Using Home
Network
Configuring
Various Settings
Troubleshooting
How to Use
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Top Page > Troubleshooting > Network/Application Symptoms
Network/Application Symptoms
Sometimes video streaming quality is poor when using the wireless LAN.
Wireless LAN connection fails or radio reception conditions are poor.
The TV cannot connect with your wireless router (or access point) at
5GHz.
Poor picture on Internet Videos.
Certain Internet video content displays a loss of detail.
Good picture quality but no sound on Internet video content.
Apps are inaccessible.
Some applications in [Apps] are not available./Disappeared from [All
Apps].
The TV cannot access the Internet when IPv6 is set.
Sometimes video streaming quality is poor when
using the wireless LAN.
The wireless network connection quality varies depending on the distance
or obstacles (e.g. wall) between the TV and the wireless router (access
point), environmental interference, and the quality of the wireless router
(access point). In this case, use a wired connection for the Internet, or try
the 5GHz band.
The 5GHz band may not be supported depending on your region/country.
If the 5GHz band is not supported, the TV can only connect to a wireless
router (access point) using the 2.4GHz band.
Wireless LAN connection fails or radio reception
conditions are poor.
Check the installation location of the TV and wireless router (access point).
Signal condition may be affected for the following reasons.
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