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Troubleshooting
Additional Information
Problem Cause
No picture, no sound. • Power off.
• TV in standby.
• Aerial disconnected.
Poor or no picture (screen is dark), but good sound. • Picture preset level adjustment.
No picture on any channel after digital tuning. • No digital transmissions in your area.
• No digital transmissions from the transmitter you are
currently using.
• Weak signal.
• Unsuitable aerial.
Some channels are blank. • Scrambled/subscription-only channel.
• Programme used only for data (no picture or sound).
• Programme not being transmitted.
Standby indicator flashing. • Digital mode Timer Record active (regular flash).
• Fault (irregular flash).
Good picture, no sound. • Volume control.
Poor picture quality. • Wrong external mode selected on an RGB video source.
No colour on colour programmes. • Colour level setting.
Remote contol does not function. • Batteries low.
Distorted picture when changing programmes or • Inputs from external equipment not switched off.
selecting Teletext.
Cause Solution
Power off. • Plug in the TV.
TV in Standby. • Press the
button on the front of the TV.
• If the
indicator is on, press the
/
button or a
programme number on the remote control.
Aerial disconnected. • Check the aerial connection.
Picture level adjustment. • Select
on the TV menu system then adjust the
brightness, picture and colour balance levels.
• Lift the flap of the remote control and
press
to
return to the preset factory levels.
No digital transmissions in your area. • Switch the TV to analogue mode using the
‘Automatically tuning the TV’ section of this instruction
manual then contact a local installer to find out when
digital transmissions start in your area.
No digital transmissions from the • Contact a local installer to find out which
transmitter you are currently using transmitter you should be pointing your aerial at.
Unsuitable aerial. • Change your aerial to cover the channels used by digital
programmes (Contact a local installer).
Weak signal. • Ensure aerial is plugged directly into the TV (not
through other equipment).
• Ensure aerial is correctly aligned to transmitter.
• Upgrade to a higher gain aerial.
Scrambled/subscription-only channel. • Subscribe to pay-per-view broadcaster.
Programme information without picture or sound. • See “Skipping programme position” section.
• See “Exchanging programme positions” section.
Fault. • Do not open the cabinet, refer to qualified person.
• Contact your nearest Sony Service Centre.
Volume control. • Press the
+ button on the remote control.
• If
is displayed on the screen, press the button on
the remote control.
Wrong external mode selected. • Press the
button repeatedly on the remote control
until the RGB symbol
is displayed on screen.
Colour level setting. • Select
in the TV menu system then adjust the colour
setting.
• Lift the flap of the remote control and
press
to
return to the preset factory level.
• If you continue to have these problems, have your TV serviced by qualified personnel.
• Never open the casing yourself.