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90 Appendix: Other Information
If you are unable to resolve problems with your system, please see
“Customer Support” on page 2 for customer support information and
telephone numbers.
VCR Mouse not working Check that the VCR Mouse is positioned directly above the VCR’s IR
receiving area. (The IR receiving area is located on the front panel of the
VCR, and it typically looks like a small black window. See your VCR
manual for details.) If you cannot locate the IR receiving area, try moving
the VCR Mouse to different positions on top of the VCR until the VCR
responds to the VCR Mouse.
Try setting up the VCR Mouse again, using the procedures described on
page 20. Then try the other codes listed for your VCR.
With some VCRs, the VCR Mouse may not be able to turn the VCR on and
off. If this is the case, leave the VCR on.
The VCR Mouse may not work properly, or at all, with some VCRs,
including VCRs that are available in the market after the VCR Mouse was
introduced. If your VCR is incompatible with the VCR Mouse, call the Sony
Digital Satellite System Information Center at 1-800-838-7669.
Main Menu, buttons 4 and 6, do not
include the program categories that
you want
Use SELECT GUIDE to change the program category shown in button 4.
Use SELECT LIST to change the program category shown in button 6. See
page 35.
Access card problems
Check that the card is inserted properly. See page 68.
Call your program providers. See “Customer Support” on page 2.
Remote control doesn’t work
To operate your TV or other video components, make sure you’ve
programmed the remote properly. See “Programming the Remote Control”
on page 85. Note: The remote codes may be erased whenever you remove
the batteries. Program the remote again if you’ve removed or replaced the
batteries.
Press the appropriate FUNCTION button (DSS, TV, CABLE) for the
component you want to operate. These buttons flash to indicate which
component the remote control is set to operate.
Check to make sure the batteries are inserted correctly, and that the batteries
are not dead. See page 6.
SAT-A2 Only: If you are having problems with the RF function, check that
the RF antenna is connected properly and that you are using the remote
control within operating range of the DSS receiver (see “Setting Up the RF
Antenna (SAT-A2 Only)” on page 22). Make sure that RF transmission is
enabled (see “Selecting IR/RF Transmission (SAT-A2 Only)” on page 71).
Make sure the DSS receiver and remote control are using the same security
code (see“Setting the Security Code (SAT-A2 Only)” on page 72).
Symptom Possible Causes and Remedies