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Other Information
Troubleshooting
Trouble Symptoms
and Remedies
Problem Possible Remedies
No picture (screen not lit), no
sound.
❑ If your TV does not turn on, and a red light keeps flashing, your TV may
need service. Call your local Sony Service Center.
No picture.
No picture. ❑ Check Power Saving settings (page 61).
Cannot receive any channels. ❑ Make sure the power cord is connected securely.
❑ Turn on the power of the TV.
❑ Check antenna/cable connections.
Cannot receive upper channels
(UHF) when using an antenna.
❑ Set Cable to Off in the Channel settings (page 53).
❑ Perform Auto Program to add receivable channels that are not presently in
the TV’s memory (page 53).
TV is locked to one channel. ❑ Check your Channel Fix setting (page 53).
❑ Perform Auto Program to add receivable channels that are not presently in
the TV’s memory (page 53).
Cannot receive any channels
when using cable TV.
❑ Perform Auto Program to add receivable channels that are not presently in
the TV’s memory (page 53).
❑ Make sure Cable in the Channel settings is set to On (page 53).
Cannot receive or select
channels.
❑ Perform Auto Program to add receivable channels that are not presently in
the TV’s memory (page 53).
The TV turns off automatically. ❑ Check if the Sleep timer is activated (page 58).
No picture from some video
sources.
❑ Check the connection between the optional video equipment and the TV.
❑ Press TV/VIDEO on the remote control (page 33).
❑ If you connect video equipment to the S VIDEO input of the TV, set Auto
YC to On in the Setup settings (page 61).
❑ Press WEGA GATE on the remote control. Select your desired input from
the External Inputs list.
Poor picture.
Double images or ghosts. ❑ Check antenna/cable connections.
❑ Check the antenna location and direction.