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Chapter 8: Troubleshooting
52
Sound problems
•
Check the antenna/cable connections ( Chapter
2).
•
The station may have broadcast difficulties. Try
another channel.
•
The sound may be muted. Press VOLUME.
•
If you hear no sound, try setting the MTS feature
to Stereo mode ( page 37).
•
If you are not receiving a second audio program
from a known SAP source, make sure the MTS
feature is set to SAP mode ( page 37).
•
If you hear audio that seems “incorrect” for the
program you are watching (such as music or a
foreign language), the SAP mode may be on. Set
the MTS feature to Stereo mode ( page 37).
Remote control problems
•
Remove all obstructions between the remote
control and the TV.
•
The remote control batteries may be dead.
Replace the batteries ( page 20).
•
If the TV still does not act as expected, use the
Reset Factory Defaults procedure ( page 27).
Channel tuning problems
•
The channel may have been erased from the
channel memory by the Programming channels
automatically feature. Add the channel to the
channel memory ( page 25).
•
The channel may be blocked by the LOCK
feature. Unblock the channel ( page 41).
•
If you are unable to tune digital channels, check
the antenna configuration ( page 24). If you
are still unable to tune digital channels, clear all
channels from the channel list and reprogram
channels into the channel memory ( page 24).
If you are still unable to tune digital channels,
use the Reset Factory Defaults procedure (
page 27). Also see “TV stops responding to
controls” and “Other problems” ( page 51).
Closed caption problems
•
If the program or video you selected is not
closed-captioned, no captions will display (
page 35).
•
If text is not available, a black rectangle may
appear. If this happens, turn off the closed
caption feature ( page 35).
•
A closed-caption signal may not display
correctly in the following situations: a) when
a videotape has been dubbed; b) when the
signal reception is weak; or c) when the signal
reception is nonstandard ( page 35).
Rating blocking (V-Chip) problems
•
If you forget your PIN code: While the PIN code
entering screen is displayed, press
four times
within 5 seconds. The PIN code you previously
stored will be cleared ( page 38).
No REGZA-LINK
®
operation
•
The REGZA-LINK
®
feature is available for
Toshiba REGZA-LINK
®
compatible devices.
•
Make sure the HDMI cables with the HDMI
Logo ( ) are used.
•
When the connected REGZA-LINK
®
device
does not work correctly after you have changed
settings of the device, turn off your TV and
unplug the power cord, then plug and turn on
again.
•
If several devices are connected, REGZA-LINK
®
feature may not operate properly.
•
Read the instruction manual furnished with the
connected REGZA-LINK
®
device.
HDMI problems
For HDMI cables
•
Make sure to use cables with the HDMI Logo
( ) ( page 13).
For Legacy source
•
Some legacy HDMI sources may not work
properly with the latest HDMI TV products due
to new standard adoption.
Media Player problems
•
Make sure that devices are connected correctly.
•
Incorrect behavior may occur with a USB HUB
connection.
•
Photo files that were processed and edited by
using the PC’s application software may not be
able to be viewed.
•
The TV may select one format automatically and
play it when contents that support two or more
formats are played.
•
Confirm contents of USB storage device are
formats that correspond with this TV ( page
43).