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(E) 23HLV85
Appendix
Troubleshooting
Before calling a service technician, please check the following table for a possible cause of the symptom and
some solutions.
Symptom Solution
TV will not turn on
No picture, no sound
No sound, picture OK
Poor picture, sound OK
Poor reception of broadcast channels
Black box appears on the screen
Unable to select a certain channel
Multiple images
Poor color or no color
No stereo or SAP sound from a known MTS
broadcast
The top panel buttons do not operate
The remote control does not operate
•Make sure the power cord is plugged in, then press
POWER.
• The remote control batteries may be dead. Replace
the batteries.
• Check the antenna/cable connections.
• The sound may be muted. Press VOL + –.
• The station may have broadcast difficulties. Try
another channel.
•Make sure the MTS feature is set properly.
• Check the antenna connections.
• The station may have broadcast difficulties. Try
another channel.
•Adjust the Picture menu.
• The station may have broadcast difficulties. Try
another channel.
• Check the antenna connections.
• The closed caption feature may be set to one of the
Text modes (Text1, Text2, Text3, or Text4). Turn
closed captioning Off.
• The channel may be erased with the Manual
programming feature.
• The station may have broadcast difficulties. Try
another channel.
• Antenna reception may be poor. Use a highly
directional outdoor antenna.
• The station may have broadcast difficulties. Try
another channel.
•Adjust the Tint and/or Color in the Picture menu.
•Make sure the MTS feature is set properly.
• Check the Panel lock feature.
• Remove all obstructions between the remote control
and the remote control sensor in the TV.
• The remote control batteries may be dead. Replace
the batteries.
#01E45-49_23HLV85 05.6.24, 8:16 PM46
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