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Copyright © 2005 TOSHIBA CORPORATION. All rights reserved.
(E) 52/62HMX95
Chapter 12: Troubleshooting
Home network troubleshooting (continued)
Home network setup problems
The PC (“Home Server”) name is not displayed
• The Ethernet cables are not connected properly or at all. Connect all cables as shown on page 30.
• The network setup on the PC is incorrect. Make sure both the PC and TV are using the same network type (DHCP/manual) and have
compatible network settings.
• The networked PC does not have shared folders set up correctly. See “Set up file sharing on your PC” in Chapter 11 for details.
• There are no master browsers on the network. To configure your networked PC to be the master browser of its subnet, refer to your
operating system user guide or consult an IT professional.
• Too many sharing devices are connected. You cannot connect more than 16 sharing devices at one time.
The PC (“Home Server”) name is displayed but the shared folder(s) are not displayed.
• The networked PC does not have shared folders set up correctly. See “Set up file sharing on your PC” in Chapter 11 for details.
• The TV’s user name and password do not match the PC’s. Make sure the user name and password settings in the TV exactly match the
settings in the networked PC. User names and passwords are generally case sensitive.
E-mail scheduling problems
Cannot schedule a recording by e-mail
• Select “Test” to confirm the e-mail scheduling setup ( page 114).
• Select “Done” after setting up e-mail scheduling ( page 114).
• See Chapter 11 in this manual.
E-mail test fails after waiting a long time
• The Ethernet cables are not connected properly or at all. Connect all cables as shown on page 30.
• The DNS (domain name server) is not set up correctly. Check the network settings.
• The SMTP and POP3 server settings are incorrect.
• The “E-mail Address,” “Account,” or “Password” settings are incorrect. User names and passwords are generally case sensitive.
Receiving succeeds but sending fails, or vice-versa
• The SMTP and POP3 server settings are incorrect.
• The “E-mail Address,” “Account,” or “Password” settings are incorrect. User names and passwords are generally case sensitive.
• Your Internet service provider may not support SMTP or POP3 protocols. Check with your ISP for details on supported protocols.
The e-mail test passes, but the TV never responds to the e-mails
• E-mail scheduling is turned OFF. Turn e-mail scheduling ON (page 113).
• The sender’s e-mail address is not the “Authorized E-mail Address.” Make sure the e-mail address you are using to send e-mails to the TV
is the same as the “Authorized E-mail Address” in the TV’s e-mail scheduling setup. See “Set up e-mail scheduling” in Chapter 11.
Note: Responses from the TV can often be delayed a few mintues, depending on
e-mail/Internet service availability when you send the request e-mail.
An ADD or DELETE request e-mail returns an “INVALID MAIL VERIFICATION ID” reply
• The e-mail authorization ID is not specified or is different from the TV settings. See “Set up e-mail scheduling” in Chapter 11.
The e-mail was successfully sent but the recording or reminder did not work.
• The time and date in the TV Guide On Screen
®
system are not set. See “Setting the time and date” on page 55.