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Limited Warranty
ON PARTS AND LABOR
Covers units purchased as new in United States and Puerto Rico Only. VIZIO
provides a warranty to the original purchaser of a new Product against defects
in materials and workmanship for a period of one (1) year of non-commercial
usage and ninety (90) days of commercial use. If a Product covered by this
warranty is determined to be defective within the warranty period, VIZIO will
either repair or replace the Product at its sole option and discretion.
To obtain warranty service, contact VIZIO Technical Support via e-mail:
TechSupport@VIZIO.com or via phone at 877 MY VIZIO (877.698.4946)
from 7:00AM to 11:00PM Monday through Friday and 9:00AM to
6:00PM Saturday and Sunday, Pacic Time, or visit www.VIZIO.com.
PRE-AUTHORIZATION MUST BE OBTAINED BEFORE SENDING ANY PRODUCT
TO A VIZIO SERVICE CENTER. Proof of purchase in the form of a purchase
receipt or copy thereof is required to show that a Product is within the
warranty period.
Parts and Labor
There will be no charge for parts or labor during the warranty period.
Replacement parts and Products may be new or recertied at VIZIO’s option
and sole discretion. Replacement parts and Products are warranted for
the remaining portion of the original warranty or for ninety (90) days from
warranty service or replacement, whichever is greater.
Type of Service
Defective Products must be sent to a VIZIO service center to obtain
warranty service. VIZIO is not responsible for transportation costs to
the service center, but VIZIO will cover return shipping to the customer.
PRE-AUTHORIZATION IS REQUIRED BEFORE SENDING ANY PRODUCT TO A
VIZIO SERVICE CENTER FOR WARRANTY SERVICE.
Product returns to VIZIO’s service centers must utilize either the original
carton box and shipping material or packaging that aords an equal degree
of protection. VIZIO Technical Support will provide instructions for packing
and shipping the covered Product to the VIZIO service center.
Limitations and Exclusions
VIZIO’s one-year limited warranty only covers defects in materials and
workmanship. This warranty does not cover, for example: cosmetic damage,
normal wear and tear, improper operation, improper voltage supply or
power surges, signal issues, damages from shipping, acts of God, any type
of customer misuse, modications or adjustments, as well as installation
and set-up issues or any repairs attempted by anyone other than by a VIZIO
authorized service center. Products with unreadable or removed serial
numbers, or requiring routine maintenance are not covered. This one year
limited warranty does not cover Products sold “AS IS”, “FACTORY RECERTIFIED”,
or by a non-authorized reseller.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR
DESCRIBED ABOVE. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED
WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, SHALL BE LIMITED IN DURATION TO THE PERIOD OF TIME SET
FORTH ABOVE. VIZIO’S TOTAL LIABILITY FOR ANY AND ALL LOSSES AND
DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER INCLUDING VIZIO’S
NEGLIGENCE, ALLEGED DAMAGE, OR DEFECTIVE GOODS, WHETHER SUCH
DEFECTS ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE
PURCHASE PRICE OF THE PRODUCT. VIZIO SHALL NOT BE RESPONSIBLE FOR
LOSS OF USE, LOSS OF INFORMATION OR DATA, COMMERCIAL LOSS, LOST
REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL OR CONSEQUENTIAL
DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG
AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS
MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE
TO STATE. THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT NOTICE.
CHECK WWW.VIZIO.COM FOR THE MOST CURRENT VERSION.
Personal Data
If your VIZIO product is capable of storing personal data and other information,
ALL CONTENTS AND INFORMATION WILL BE DELETED IN THE COURSE OF
SOME IN-HOME AND ALL SHIP-IN WARRANTY SERVICE. If this occurs, your
product will be restored to you congured as originally purchased. You will
be responsible for restoring all applicable data and passwords. Recovery
and reinstallation of user data is not covered under this Limited Warranty.
In order to protect your personal information, VIZIO recommends that you
always clear all personal information from the unit before it is serviced,
regardless of the servicer.
Zero Bright Pixel Defect Guarantee
This policy covers “zero bright pixel” defects for the duration of the limited
“ONE YEAR WARRANTY” on select new product purchases. To determine if this
guarantee applies to your product, refer to the “DETAILS” tab of the model’s
product information page (www.VIZIO.com) or look for the “zero bright pixel”
guarantee on the box.