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Limited Warranty
36
ON PARTS AND LABOR
Covers units purchased as new in United States and Puerto Rico Only.
VIZIO provides a warranty to the original purchaser of a new Product
against defects in materials and workmanship for a period of one (1) year
of non-commercial usage and ninety (90) days of commercial use. If a
Product covered by this warranty is determined to be defective within the
warranty period, VIZIO will either repair or replace the Product at its sole
option and discretion.
To obtain warranty service, contact VIZIO Technical Support via e-mail:
TechSupport@VIZIO.com or via phone at 877 MY VIZIO (877.698.4946) from
6:00AM to 9:00PM Monday through Friday and 8:00AM to 4:00PM Saturday
and Sunday, Pacific Time, or visit www.VIZIO.com. PRE-AUTHORIZATION MUST
BE OBTAINED BEFORE SENDING ANY PRODUCT TO A VIZIO SERVICE CENTER.
Proof of purchase in the form of a purchase receipt or copy thereof is
required to show that a Product is within the warranty period.
Parts and Labor
There will be no charge for parts or labor during the warranty period.
Replacement parts and Products may be new or recertified at VIZIO’s
option and sole discretion. Replacement parts and Products are warranted
for the remaining portion of the original warranty or for ninety (90) days
from warranty service or replacement, whichever is greater.
Type of Service
Defective Products must be sent to a VIZIO service center to obtain warranty
service. VIZIO is not responsible for transportation costs to the service center,
but VIZIO will cover return shipping to the customer. PRE-AUTHORIZATION IS
REQUIRED BEFORE SENDING ANY PRODUCT TO A VIZIO SERVICE CENTER FOR
WARRANTY SERVICE.
Product returns to VIZIO’s service centers must utilize either the original
carton box and shipping material or packaging that affords an equal
degree of protection. VIZIO Technical Support will provide instructions for
packing and shipping the covered Product to the VIZIO service center.
Limitations and Exclusions
VIZIO’s one-year limited warranty only covers defects in materials and
workmanship. This warranty does not cover, for example: cosmetic damage,
normal wear and tear, improper operation, improper voltage supply or
power surges, signal issues, damages from shipping, acts of God, any type
of customer misuse, modifications or adjustments, as well as installation
and set-up issues or any repairs attempted by anyone other than by a
VIZIO authorized service center. Products with unreadable or removed
serial numbers, or requiring routine maintenance are not covered. This
one year limited warranty does not cover Products sold “AS IS”, “FACTORY
RECERTIFIED”, or by a non-authorized reseller.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED
ABOVE. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE
LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO’S TOTAL
LIABILITY FOR ANY AND ALL LOSSES AND DAMAGES RESULTING FROM ANY
CAUSE WHATSOEVER INCLUDING VIZIO’S NEGLIGENCE, ALLEGED DAMAGE,
OR DEFECTIVE GOODS, WHETHER SUCH DEFECTS ARE DISCOVERABLE OR
LATENT, SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE PRODUCT.
VIZIO SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION
OR DATA, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER
INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS
OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC
LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM
STATE TO STATE. THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT NOTICE.
CHECK WWW.VIZIO.COM FOR THE MOST CURRENT VERSION.
Personal Data
If your VIZIO product is capable of storing personal data and other
information, ALL CONTENTS AND INFORMATION WILL BE DELETED IN THE
COURSE OF SOME IN-HOME AND ALL SHIP-IN WARANTY SERVICE. If this occurs,
your product will be restored to you configured as originally purchased.
You will be responsible for restoring all applicable data and passwords.
Recovery and reinstallation of user data is not covered under this Limited
Warranty. In order to protect your personal information, VIZIO recommends
that you always clear all personal information from the unit before it is
serviced, regardless of the servicer.