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Your DIRECTV
®
HD Receiver, and Remote Control manufactured by Hughes Network Systems (HNS) are warranted against
defects in materials and workmanship for parts and labor in accordance with the following provisions:
This limited warranty does not cover:
- a unit that has been modified
- damage from misuse, negligence, or accident
- any installation, or damages caused by installation
- shipments to HNS that are damaged in transit
- removal and reinstallation of equipment for repair
- loss of programming
- cost of shipping to HNS
- batteries or cables after installation
- acts of God
This limited warranty is not transferable and is valid only in
the United States.
Part
Warranty
Period
HTL-HD
Satellite
Receiver
1 year parts,
90 days labor.
HRMC-14
Remote
Control
90 days parts
Limited Warranty
Printed in Korea
This limited warranty is in lieu of all other warranties,
whether express, implied, or statutory, including, without
limitation, the implied warranties of merchantability and fit-
ness for a particular purpose. HNS shall not be liable for
damages in excess of the purchase price of the product less
reasonable amount for use and wear, or for any incidental,
special, punitive, or consequential damages of any nature
whatsoever, or for any delays, loss of use, time, profits, rev-
enue or savings, any commercial loss, inconvenience, dam-
age to your or to other person's property, arising from the
use or inability to use the product, or otherwise for any fail-
ure to perform.
HNS neither assumes nor authorizes any customer care cen-
ter or any other person or entity to assume any other obliga-
tion or liability beyond that which is provided for in this lim-
ited warranty. No oral or written information or advice given
by HNS, its dealers, distributors, agents or employees, shall
create a warranty or in any way increase the scope of this
warranty.
Some states do not allow the exclusion or limitation of inci-
dental or consequential damages, or limitations of implied
warranties, so the above limitations or exclusions may not
apply to you.
Exclusions and Limitations
If you have any questions or encounter any problems, you may contact your authorized HNS dealer or call our Customer Care
Center, at 1-800-274-8995. To ensure prompt and efficient service, please have your model and serial numbers handy. In the
event of repair or replacement, you will need these numbers, along with your bill of sale.
Service
If your equipment requires repair or replacement, you may:
- contact your authorized HNS dealer or call our Customer Care Center to find the authorized service center nearest you.
OR
- choose the "replace after receipt" option, whereby you must ship HNS your defective equipment and, once your unit is
received, a new or refurbished unit (at the sole discretion of HNS) will be shipped to you.
Return Procedures
Call the Customer Care Center. The Customer Care technician will give you an RMA (Return Merchandise Authorization) and
a mailing address for returning your unit.
If you are returning the HD satellite receiver, please keep your access card and return only the HD satellite receiver.
Pack the unit in the original box and packing material, if possible, or in other packaging that provides adequate protection for
shipping. Include your name and address, the model number, the serial number, and a copy of the bill of sale.
Write: "Attention: RMA #" (the number given to you by the Customer Care technician) on the return shipping label.
Insure the shipment for the full replacement value.
Packing Instructions for Equipment to be Returned