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TView Micro SXGA User’s Guide
Chapter 6
37
failure.
TView Micro
SXGA failure
• Inspect the TView Micro SXGA unit for signs of
damage (i.e. broken pins, severed wires, etc.).
Returning a Damaged or Failed
TView Micro SXGA Unit
To return a TView Micro SXGA unit, follow these
steps:
1. Contact FOCUS Enhancements Technical Support at 1-408-
370-9963. A representative is available from 8:00 AM to
12::00PM & 1:00PM to 5:00PM Pacific Standard Time (PST).
Explain the nature of the problem and any evidence of damage
you may have found. The customer representative will either
assist you with the specific problem or give you a Return
Materials Authorization Number.
Note: No goods will be accepted for warranty repair or return
without an RMA number that is written on the outside of
the package.
2. Pack the TView Micro SXGA carefully. If possible, use the
original shipping package. Send the package pre-paid and
insured via United Parcel Service (UPS) or US Mail to:
FOCUS Enhancements
ATTN: RMA# (Your RMA Number)
1370 Dell Avenue
Campbell, CA 95008