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If possible, be near your computer when you make your call in case the
technical assistance representative needs to help you resolve a computer
problem. Please ensure that you have downloaded the most current drivers
and system updates, run diagnostics, and recorded information before you
call. When calling for technical assistance, please have the following
information available:
v Machine Type and Model
v Serial numbers of your computer, monitor, and other components, or your
proof of purchase
v Description of the problem
v Exact wording of any error messages
v Hardware and software configuration information for your system
Telephone numbers
Note: Telephone numbers are subject to change without notice. For the latest
list of IBM HelpCenter telephone numbers and hours of operation, visit
the Support Web site at www.ibm.com/pc/support
Country or region Language Telephone Number
Argentina Spanish 0800-666-0011
Australia English 1300-130-426
Austria German 01-24592-5901
Bolivia Spanish 0800-0189
Belgium Dutch
French
02-210 9820
02-210 9800
Brazil Portuguese 55-11-3889-8986
Canada English/ French 1-800-565-3344
in Toronto only call
416-383-3344
Chile Spanish 800-224-488
China Mandarin 800-810-1818
Colombia Spanish 980-912-3021
Denmark Danish 45 20 82 00
Ecuador Spanish 1-800-426911 (option #4)
Finland Finnish 09-459 69 60
France French 0238557450
Germany German 07032-1549 201
Getting help and service
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ThinkPad
®
R40 Series Service and Troubleshooting Guide