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NS-39D220NA16/NS-43D420NA16/NS-50D420NA16/NS-50D420MX16 39"/43"/50" LED TV
www.insigniaproducts.com
My TV’s
remote
control does
not control
the device.
• Make sure that there are no
obstructions between the remote
control and the remote control
sensors on your TV and the device.
• Depending on the device, all the
buttons may not work.
• Make sure that the INlink feature is
turned on. See Turning INlink on or
off on page 40.
• If you are trying to control the
volume on an HDMI CEC audio
receiver using your TV remote
control, make sure that the TV
Speakers option on the Audio
menu is set to On. See Adjusting
sound settings on page 48.
• If you are trying to control the
volume on an HDMI CEC audio
receiver using your TV remote
control, make sure that the Audio
Receiver option on the INlink menu
is set to On. See Turning Audio
Receiver on or off on page 41.
• The device may not support this
feature. See the documentation that
came with the device for more
information.
The device
does not show
up in the
INlink Device
list.
• Make sure that the device is turned
on.
• Make sure that the HDMI cable is
connected securely to your TV and
the device.
• Make sure that the device is
connected to your TV with an HDMI
cable.
• Make sure that the INlink feature is
turned on. See Turning INlink on or
off on page 40.
• Make sure that the device is a CEC
device. See the documentation that
came with the device.
• If the device is not an Insignia
device, it may not be compatible
with your TV.
My device
does not turn
off when I turn
off my TV.
• Make sure that he INlink feature is
turned on. See “Turning INlink on or
off on page 40.
• Make sure that Device Auto Power
Off is set to On on the INlink menu.
See Turning Device Auto Power Off
on or off on page 40.
• The device may not support this
feature. See the documentation that
came with the device for more
information.
Problem Solution
My TV does
not turn on
when I turn on
my device.
• Make sure that the INlink feature is
turned on. See Turning INlink on or
off on page 40.
• Make sure that TV Auto Power On
is set to On on the INlink menu. See
Turning TV Auto Power On on or off
on page 41.
• The device may not support this
feature. See the documentation that
came with the device for more
information.
The Audio
Receiver
setting on the
INlink menu
keeps turning
back on after
it is turned off.
• When Audio Receiver is set to Off
and INlink Control is set to On and
you make an adjustment to the
audio receiver (for example, turn the
volume knob or press a button),
Audio Receiver is automatically set
to On. To prevent this from
happening, turn off the INlink
feature. See Turning INlink on or off
on page 40.
Two volume
bars appear
when
adjusting the
volume.
• When you adjust the volume on the
audio receiver or with the TV remote
control, a double volume bar
appears, one for the TV volume and
one for the audio receiver volume.
I cannot select
the Root
Menu option
on the INlink
menu.
OR
The device’s
root menu
does not open
when I select
Root Menu
on the INlink
menu.
• The device may not support this
feature. See the documentation that
came with the device for more
information.
Note
If the problem is not solved by using these
troubleshooting instructions, turn off your
TV, then turn it on again.
Problem Solution