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Error detection/troubleshooting and service
In the event of a malfunction, fi rst check all the cable connections and operating states:
1. Receiver and TV set power plugs are connected to wall socket
2. Antenna cables on receiver input
3. Receiver and TV set correctly connected by a Scart or cinch cable
4. Audio connections are made to Hi-Fi or Dolby Digital system as appropriate
5. Receiver and TV set (Hi-Fi/Dolby Digital system) are switched on (check power
indicators)
6. Receiver is responding to remote control
A selection of troubleshooting tips is offered below.
Problem Cause Remedy
“No signal!!” warning
appears on some or
all channels
Antenna signal of satellite
reception system missing
or faulty. Incorrect oscillator
frequencies set in LNB
confi guration menu.
Consult an antenna specialist to have
it checked and repaired as necessary.
On “Installation” menu check LNB
confi guration for satellite in question:
High L.O. “10.600” GHz and Low
L.O. “9.750” GHz, and change as
necessary.
Remote control no
longer responding
Receiver or remote control
command set may have
been unintentionally
changed
Set infrared code 1, as described in
operating manual under “Remote
control RC 660”; check batteries
Wrong time being
displayed
“Summer Time” setting
wrong. An incorrect time
was imported from the
reception signal
On “System set-up” - “Time set-up”
menu check “Summer Time enabled”
and change as necessary. Switch off
receiver at mains switch from current
channel, wait 10 seconds and then
switch back on
The following
channels cut out
or “Poor signal
or no signal!!”
appears: PRO 7,
SAT 1, Kabel 1,
DSF, N 24, Tele 5,
9 Live, HSE 24 and
Sonnenklar TV
DECT telephones operate
on the same frequency
as these channels.
Interference may occur
due to inadequate level or
poor shielding of cable
Consult your antenna specialist
Black or blue screen,
no on-screen
displays
Scart connection to TV
deactivated by accidentally
pressing 0 button
Keep pressing the 0 button until the TV
picture reappears on-screen