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REFERENCE
Symptoms
An E-mail sent from this
product was not
received.
The remote control
does not work properly.
Resolutions
• E-mail reception failed without SMTP server setting.
- Make sure the network is correctly set.
- Make sure the mail address is input correctly.
- Check the spam mail setting of the inputted mail address.
(If you set the spam mail, some mails are deleted automatically or classified
in the spam mail box)
- Some of SMTP mail services do not support an E-mails from private SMTP
servers. In this case use the public SMTP server.
• E-mail reception failed even if the SMTP server was set.
- When the [Please check the SMTP information or internet cable] message is
displayed.
> Check the SMTP server address.
> Check the SMTP port number. (Default setting is 25).
> Check the network settings.
- When the [Please check the authentication information] message is dis-
played.
> Check the user name.
> Check the password.
- The mail reception failed without error message.
> Check the receiver’s mail address.
> Check your E-mail is not classified as a spam mail on the receiver's mail
setting.
• Check the batteries in the remote control.
• Check the ID setting for the remote control (See page 37).
Note:
If you observe any of the following symptoms:
• Some of the front panel LEDs do not light.
• The DVR does not operate normally.
You can reboot the DVR as follows:
• Turn off the DVR and turn it on again after a few seconds.
When the recorder does not work normally after rebooting, contact the service center.