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Trouble Shooting Tips- DVD
Symptoms Items to Check and Actions to follow
No picture • Refer to your TV’s manual for correct Video In channel selection.
Change the TV channel until you see the DVD screen.
• Check if the TV is switched on.
Distorted picture • Sometimes a small amount of picture distortion may appear depending on the disc being played back.
This is not a malfunction.
Completely distorted
picture or black/white
picture with DVD
• Make sure the disc is compatible with the DVD player.
• Ensure that the DVD player’s TV Type is set to match that of the Disc and your TV.
No sound or distorted
sound
• Adjust the volume of TV.
• Ensure to select stereo output on your disc (except multichannel).
Disc can’t be played • The DVD+R/CD-R must be finalized.
• Ensure the disc label is facing up.
• Check if the disc is defective by trying another disc.
• Region code incorrect.
Picture freezes
momentarily during
playback
• Check the disc for fingerprints/scratches and clean with a soft cloth wiping from centre to edge.
The player does not
respond to the
remote control
• Aim the remote control directly at the sensor on the front of the player.
• Reduce the distance to the player.
• Replace the batteries in the remote control.
• Re-insert the batteries with their polarities (+/– signs) as indicated.
Player does not
respond to some
operating commands
during playback.
• Operations may not be permitted by the disc. Refer to the instructions of the disc jacket.
DVD Player cannot
read CDs/DVDs
• Use a commonly available cleaning CD/DVD to clean the lens before sending the DVD player for
repair.
Unable to play DivX
movies.
• Check that the DivX file is encoded in ‘Home Theater’ mode with DivX certified encoder.
Menu items cannot be
selected
• Press STOP twice before pressing SYSTEM MENU.
• Depending on the disc availability, some menu items cannot be selected.