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84 Warranty
Warranty 85
Mitsubishi DLP Projection Television Limited Warranty
MITSUBISHI DIGITAL ELECTRONICS AMERICA, INC. (“MDEA”) warrants as follows to the original purchaser of this
television from an authorized MITSUBISHI Audio/Video Dealer, should it prove defective by reason of against defects
arising from improper workmanship and/or material:
a. Parts. The lenticular (i.e. front picture) screen is warranted against defects in materials and workmanship for a
period of thirty (30) days from the date of the original purchase at retail. The lamp and all other parts (except any soft-
ware incorporated into this television) are warranted for a period of one (1) year from the date of the original purchase
at retail. We will repair or replace, at our option, any defective part without charge for the part. Parts used for replace-
ment may be replaced with those of like kind and quality and may be new or remanufactured. Parts used for replace-
ment are warranted for the remainder of the original warranty period.
b. Embedded Software. MDEA warrants that all software incorporated into this television set (the “Embedded Soft-
ware”) will perform in accordance with the functional description of Embedded Software in all material respects, but
MDEA does not warrant that the Embedded Software is error-free. MDEA also does not warrant that the Embedded
Software will be compatible under IEEE 1394 AV/C and HAVi software standards with products produced by any other
manufacturer. The limited warranty contained in this section shall continue for a period of one (1) year from the date
of the original purchase at retail. If, after prompt notice within the warranty period, MDEA determines that the Embed-
ded Software has failed to perform in accordance with such functional description in all material respects and if such
failure is not due to accident, misuse, modification or misapplication of the Embedded Software, then MDEA shall
modify or replace the nonconforming Embedded Software at no charge to you, which at MDEA’s sole discretion may
be fulfilled by means of modification or replacement software contained on a replacement memory card for Customer
installation. The foregoing shall be MDEA’s sole obligation to you under this limited warranty. All rights under this
limited warranty on the Embedded Software also subject to your acceptance of and compliance with the terms of the
Software License Agreement applicable to this television, and this limited warranty on the Embedded Software shall
be null and void if the Embedded Software is modified or changed in any manner except as specifically authorized by
MDEA.
c. Labor. For thirty (30) days after the original purchase at retail, we will repair or replace, at our option, the lenticu-
lar screen if it proves defective. For certain items that are designed to be replaced by the consumer, including (but
not limited to) some Embedded Software, the consumer is solely responsible for any replacement labor. For all other
parts, we will provide the labor for a warranty repair by an authorized MITSUBISHI service center without charge for
one (1) year from the original date of purchase at retail.
d. Notice. To obtain warranty service, you must notify an authorized MITSUBISHI service center of any defect within
the applicable warranty time period.
e. This DLP Projection Television uses a single DLP chip to create the screen image. This technology creates the
image using small dots, or picture elements (pixels). Your DLP Projection TV is manufactured to a high level of perfor-
mance and quality, in fact, 99.99% perfect in the number of properly functioning pixels. As in other display technol-
ogy, sometimes a pixel is continuously active, inactive or the incorrect color. Our standard is clear; MDEA warrants
only that the percentage of properly functioning pixels will be not less than 99.99% of all pixels.
BEFORE REQUESTING SERVICE, please review the instruction booklet to insure proper installation and
correct customer control adjustment. If the problem persists please arrange for warranty service.
1. TO OBTAIN WARRANTY SERVICE:
a. Contact your nearest authorized MITSUBISHI service center, whose name and address can be obtained from your
MITSUBISHI dealer, by writing at the address provided below, calling MDEA at the 800-332-2119, or by using the
support feature of our website at www.Mitsubishi-tv.com.
b. Warranty service will be provided in your home or, if required, at an authorized service shop, provided that your
television is located within the geographic territory customarily covered by an authorized MITSUBISHI service center.
If not, you must either deliver your television to an authorized service location at your own expense, or pay for any
travel and/or transportation costs the service center may charge to and from your home. Actual service labor will be
provided without charge.
c. Proof of purchase date from an authorized MITSUBISHI dealer is required when requesting warranty service.
Present your sales receipt or other document which establishes proof and date of purchase. THE RETURN OF THE
OWNER REGISTRATION CARD IS NOT A CONDITION OF COVERAGE UNDER THIS LIMITED WARRANTY. However,
please return the Owner Registration Card so that we can contact you should a question of safety arise which could
affect you.
d. To obtain a replacement lamp, order the lamp directly from the MDEA Parts Department at (800) 553-7278.
2. THIS LIMITED WARRANTY DOES NOT COVER:
a. Up to .01% pixel outages (small dot picture elements that are dark or incorrectly illuminated).
b. Damage to the lenticular screen or Fresnel lens, screen frame, cosmetic damage or to any other damage where
such damage is caused by unauthorized modification, alteration, repairs to or service of the product by anyone other
than an authorized MITSUBISHI service center; physical abuse to or misuse of the product (including any failure to
carry out any maintenance as described in the Owner’s Guide including air vent cleaning or any product damaged
by excessive physical or electrical stress); any products that have had a serial number or any part thereof altered,
defaced or removed; product use in any manner contrary to the Owner’s Guide; freight damage; or any damage
caused by acts of God or other factors beyond the reasonable control of MDEA, such as power surge damage
caused by electrical system or lightning. This limited warranty also excludes service calls where no defect in the
product covered under this warranty is found, service calls related to unsatisfactory audio or visual reception or signal
unless caused by a defect in the product that is covered under this limited warranty, all costs, expenses or any other
damages arising from product installation, or set-ups, any adjustments of user controls (including contrast, bright-
ness, color, tint, fine tuning, sharpness), other adjustment necessary to prepare the unit for display or use, connection
with any external audio receiver, antenna, cable or satellite systems, or service of products purchased or serviced
outside the U.S.A. Please consult the operating instructions contained in the Owner’s Guide furnished with the
product for information regarding user controls.
3. ANY EXPRESS WARRANTY NOT PROVIDED HEREIN, AND ANY REMEDY WHICH, BUT FOR THIS PROVISION,
MIGHT ARISE BY IMPLICATION OR OPERATION OF LAW, IS HEREBY EXCLUDED AND DISCLAIMED. THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR ANY PARTICULAR PURPOSE ARE EXPRESSLY
LIMITED TO A TERM OF ONE YEAR.
4. UNDER NO CIRCUMSTANCES SHALL MDEA BE LIABLE TO PURCHASER OR ANY OTHER PERSON FOR ANY
INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, WHETHER ARISING OUT OF BREACH OF WARRANTY,
BREACH OF CONTRACT, OR OTHERWISE.
5. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of inciden-
tal, special, or consequential damages, so the above limitations or exclusions may not apply to you.
6. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to
state.
7. In the event of any dispute under this limited warranty, jurisdiction and venue for resolving that dispute will be in the
state where the television was purchased and the laws of such state will govern.
MITSUBISHI DIGITAL ELECTRONICS AMERICA, INC.
9351 Jeronimo Road
Irvine, CA 92618-1904
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