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SyntaxBrillian LCD HDTVs are evaluated ata distance ofapproximately 50 centimeters
(approximately 20 inches)between the LCD panel and the eyes ofthe userat a
90 degrees viewing angle. All LCD panels have been tested to ensure they
comply with our factory standards. Our evaluation is based on the numberof
defective pixels and the distance between any two defective pixels. Bright dots
are dots that appearbright and unchanged in size when a LCD HDTV screen
displays under a black pattern;dark dots are dots that appeardark and
unchanged in size when a LCD HDTV screen is displayed under pure red, green,
or blue patterns ("defective pixels"). Adjacent dots are dots located directly
next to each other.
Customers are required to check theirLCD panel immediately afterpurchase.
To identify defective pixels, the LCD panel should be examined under normal
operating conditions as mentioned above,preferably in its native display
resolution, and with a 90 degrees viewing angle.
A LCD HDTV will be considered dead on arrival (D.O.A.) with regards to defective
pixels on the LCD panel when any one of the following criteria is met:
A totalof 7 defective pixels including both bright dots and dark dots are
present (the typical30" LCD Television screen has 1 million pixels),or
2 ormore pairs of adjacent bright dots are present,or
3 adjacentbright dots are present,or
3 adjacentdark dots are present.
In view ofcustomers' concerns about dead pixels, SyntaxBrillian would like to address
that defective pixels are not ultimately avoidable with the current LCD industry
standard panel manufacturing processes.We always strive to improve our
technology and minimize the chance ofoccurrence ofdefective pixels by
applying strict screening processes in our factory production processes.
However,SyntaxBrillian cannotguarantee that a return unitto our customers will be
100% free ofdefective pixels.
Forquestions, please callourtoll free service numberin the USA at 888-Syntax-Brillian-8.
SyntaxBrillian's D.O.A. Policy for LCD HDTVs for
Defective Pixels on LCD Panels
"At Syntax-Brillian Corporation, a satisfied customer is our
most important focus."
Pixels Policy
(Applicable to the LCD HDTV sold within USA & Canada only)
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