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Troubleshooting
If you have any trouble using the DVD player, look for a solution in this section. If you can’t resolve the issue yourself,
contact your Onkyo dealer.
Symptom Cause Correction
No power.
The power cord is disconnected. Plug the power cord into the wall outlet
securely.
The power is on, but the
unit does not work.
No disc is inserted. Insert a disc.
No picture.
The TV is not set to receive the signal
from the unit.
Select the appropriate video input mode
on the TV.
The video cable is not connected
securely.
Connect the video cable securely.
The TV system (PAL/NTSC) setting
doesn’t match.
Set the TV system to the appropriate TV
system (page 20).
No sound.
The equipment connected with the audio
cable is not set to receive the signal from
the unit.
Select the correct input mode of the audio
amplifier.
The AUDIO options are set to the wrong
position.
Set the AUDIO settings to the correct
position.
The DVD player is connected to the DVI
jack on your TV or AV receiver.
You won’t hear any sound from the
HDMI OUT if your TV or AV receiver
only supports DVI.
The unit does not start
playback.
An unplayable disc is inserted. Insert a playable disc. (Check the disc
type and regional code.)
The rating level is set. Change the rating level.
The picture distorts occa-
sionally?
The disc is dirty. Remove the disc and clean it (page 9).
You’re using the Fast Forward or Fast
Reverse function.
A little picture distortion may occur when
using these functions. This is normal.
Picture instability or noise?
The DVD player is connected to your TV
via a VCR or other video equipment
whose copy protection system is affecting
the picture.
Connect the DVD player directly to your
TV (page 16).
Can’t start playback?
No disc loaded. Load a disc.
The disc is incompatible. Load only compatible discs (page 8).
The disc is upside down. Load the disc the correct way up
(page 24).
The disc is not centered in the disc tray. Place the disc in the center of the disc
tray.
The disc is dirty. Remove the disc and clean it (page 9).
The disc supports parental lock and the
Parental Lock function is on.
Turn off the Lock function (page 22).
Can’t play MP3 and JPEG
discs?
The disc is not ISO 9660 Level 2 format. Use only ISO 9660 Level 2 format discs.
The disc has not been finalized. Finalize the disc.
Can’t select MP3 files?
MP3 files without a “.mp3” or “.MP3”
filename extension are not recognized.
Use the correct filename extension.
The MP3 disc is a multisession disc. Only files in the first session of a multi-
session disc can be played.