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Troubleshooting
—Continued
Symptom Cause Correction
Can’t play WMA files?
WMA files without a “.wma” or “.WMA”
filename extension are not recognized.
Use the correct filename extension.
The WMA file’s copyright option is on. Don’t use the copyright option.
Can’t view JPEG files?
JPEG files without a “.jpg” or “.JPG” or
“.JPEG” filename extension are not rec-
ognized.
Use the correct filename extension.
The JPEG file is too big. Use JPEG files that are less than 5 mega-
bytes.
Can’t play a DivX file?
The file is not encoded correctly. Make sure the DivX file was encoded
with DivX Version 5, 4, or 3 Home The-
ater mode.
DivX plays but there’s no
sound?
The DVD player may not support the
audio format.
Try re-encoding the file with a supported
audio format.
Buttons on the DVD player
and remote controller don’t
work?
Power supply voltage fluctuations and
other anomalies, such as static electricity,
can interfere with normal operation.
Turn off the DVD player, wait five sec-
onds, then turn it on again. If that doesn’t
resolve the issue, disconnect the power
cord from the wall outlet, wait ten sec-
onds, reconnect it, then try again.
The remote control does not
work properly.
The remote control is not pointed at the
remote sensor on the unit.
Point the remote control at the remote
sensor of the unit.
The remote control is too far from the
unit.
Operate the remote control closer to the
unit.
You’re too far away from the DVD player. Use the remote controller closer to the
DVD player (page 10). The remote con-
troller has a range of approximately 16 ft.
(5 meters).
A strong light source is interfering with
the DVD player’s remote sensor.
Make sure that the DVD player is not sub-
jected to direct sunshine or inverter-type
fluorescent lights. Relocate if necessary.
If the DVD player is installed in a cabinet
with colored glass doors, the remote con-
troller may not work reliably when the
doors are closed.
Open the doors, or use a cabinet without
colored glass.
The DVD player contains a microcomputer for signal processing and control functions. In very rare situations, severe
interference, noise from an external source, or static electricity may cause it to lockup. In the unlikely event that this
happens, unplug the power cord from the wall outlet, wait at least 5 seconds, and then plug it back in again.
Onkyo is not responsible for damages (such as CD rental fees) due to unsuccessful recordings caused by this unit’s
malfunction. Before you record important data, make sure that the material will be recorded correctly.