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Troubleshooting Chart
Symptoms
Some parts of the screen
do not light up.
An after-image appears.
Whirring sounds can be
heard from the display unit.
Plasma Display panel
Check
• The plasma display panel is manufactured using an extremely high level of
precision technology; however, sometimes some parts of the screen may be
missing picture elements or have luminous spots. This is not a malfunction.
• Do not allow a still picture to be displayed for an extended period, as this can
cause a permanent after-image to remain on the Plasma TV.
Examples of still pictures include logos, video games, computer images,
teletext and images displayed in 4:3 mode.
Note:
The permanent after-image on the Plasma TV resulting from fixed image use is
not an operating defect and as such is not covered by the Warranty.
This product is not designed to display fixed images for extended periods of time.
• The TV is fitted with a cooling fan to dissipate heat generated during normal
use. The rotating fan may cause a whirring sound but it is not a malfunction.
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CUSTOMER SERVICES DIRECTORY (for U.S.A.)
Obtain Product Information and Operating Assistance; locate your nearest Dealer or Servicenter; purchase
Parts and Accessories; or make Customer Service and Literature requests by visiting our Web Site at:
http://www.panasonic.com/consumersupport
or, contact us via the web at:
http://www.panasonic.com/contactinfo
You may also contact us directly at:
1-888-VIEW-PTV (843-9788)
Monday-Friday 9 am-9 pm; Saturday-Sunday 10 am-7 pm, EST.
Customer Services Directory
For hearing or speech impaired TTY users, TTY : 1-877-833-8855
Accessory Purchases
Purchase Parts, Accessories and Instruction Books on line for all Panasonic Products by visiting
our Web Site at:
http://www.pasc.panasonic.com
or, send your request by E-mail to:
npcparts@us.panasonic.com
You may also contact us directly at:
1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only) (Monday - Friday 9 am to 8 pm, EST.)
Panasonic Services Company
20421 84th Avenue South,
Kent, WA 98032
(We Accept Visa, MasterCard, Discover Card, American Express, and Personal Checks)
For hearing or speech impaired TTY users, TTY : 1-866-605-1277
Service in Puerto Rico
Panasonic Puerto Rico, Inc.
Ave. 65 de Infantería, Km. 9.5, San Gabriel Industrial Park,
Carolina, Puerto Rico 00985
Phone (787)750-4300, Fax (787)768-2910