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Frequently asked questions30
Some radio stations cannot be received
from time to time
These services are not transmitted 24 hours a
day and can sometimes be unavailable. This is not
a fault.
You have forgotten your PIN Code
When prompted for your PIN Code, enter the
Master PIN Code. This will allow you to proceed
as well as reset the current PIN Code to its
default value (default is 0000). The Master PIN
Code is 8111. Keep this code secret to prevent
others from using it.
Installation
No sound or picture but the front panel
LED is lit in green
Check the connections at the wall socket •
and Digital Terrestrial Receiver
Press • B on the remote control twice or
press P+/P-.
The picture on some channels seems to
have been stretched or squashed.
Check the Digital Terrestrial Receiver TV shape
setting, following the information in paragraph
Video Settings. If you have a wide screen TV,
you may also need to check the settings on
your TV. The display format being managed by
the Digital Terrestrial Receiver, set your TV to
“full screen” or to the similar equivalent setting
(refer to the user manual of your TV set).
The order of the channels has changed.
Refer to chapter Miscellaneous Settings to
change the order again.
If none of the above suggestions seems
to work, try unplugging your Set Top Box and
then plugging it in again. If this does not work,
contact either your supplier or a qualifi ed repair
technician. Never attempt to repair your set top
box yourself.
Frequently asked 10
questions
This chapter gives the most frequently asked
questions and answers about your Digital
Terrestrial Receiver.
Connection
On-screen display working but there is no
reception
Check the installation
Intermittent reception
Check all connections and cables
The picture is not sharp and on-screen
text is diffi cult to read
Change the• TV scart output setting to
RGB from the System settings screen
Refer to your TV user manual•
Use the scart cable supplied with the Digital •
Terrestrial Receiver
Set-up
The LED on the front panel does not light
up.
Check that the AC adaptor is correctly •
connected. Disconnect this cord and
reconnect it to ensure it is in place
Check that power is available at the wall •
socket
The remote control does not operate the
Digital Terrestrial Receiver
Make sure the Digital Terrestrial Receiver is •
on
Make sure you are pointing your remote •
control at the front panel of the Digital
Terrestrial Receiver
Check the batteries in your remote control•
You cannot fi nd all the channels you think
should be available.
Try re-tuning the device, following the relevant
steps in chapter Install. If you are still missing
channels, call your customer service adviser.