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Chapter 4 39
Other Information
Troubleshooting
Most problems you encounter with your TV can be corrected by consulting the following troubleshooting list.
Note for U.S. customers: If you prefer, we can provide you with the name of an Authorized Service
Representative who will visit your home for a fee to install your electronic entertainment system and to instruct
you in its operation. For details about this service, call 1-888-206-3359. For additional assistance while using
your RCA product, please visit www.rca.com/customersupport.
TV Problems
TV won’t turn on
• Make sure the TV is plugged in.
• Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in something else.
• Something might be wrong with your remote control. Press the POWER button on the front of the TV. If the TV
turns on, check the remote control.
• The Front Panel Lock may be on. Go to page 25 for more information.
Buttons don’t work
• The Front Panel Lock may be on. Go to page 25 for more information.
TV turns off unexpectedly
• Sleep Timer might have been activated. Go to page 35 for instructions.
• Turn Off-Timer might have been activated. Go to page 35 for instructions.
• KidPass might have been set. Go to page 24 for instructions.
• Electronic protection circuit may have been activated because of a power surge. If this happens frequently, the
voltage in your house may be abnormally high or low.
TV turns on unexpectedly
• Wake-Up Timer might have been set. Go to page 35 for instructions.
Blank screen
• You may be on an inactive channel. Try another channel.
• Make sure devices connected to the TV are turned on.
• If you’ve connected another device (such as a camcorder or DVD player) make sure you select the Video Input
Channel that is used for that device. Use the INPUT button to toggle through the available Video Input Channels.
Digital tuning delayed
• You may experience a delay of several seconds before digital pictures appear, both when you first turn on the
digital signals and when you change channels. This is normal.
No sound, picture okay
• Maybe the sound is muted. Try pressing the volume up button to restore sound.
• If using S-Video or Y, Pb, Pr, remember to also connect the device’s left and right audio output jacks to the TV‘s
AUDIO input jacks.
Can’t select certain channel
• Channel may be blocked or not approved through PARENTAL CONTROLS.
• If using a VCR, check to make sure the TV/VCR button on the VCR is in the correct mode (press the TV/VCR
button on your VCR).