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Troubleshooting
Issue Possible Cause
There is static or snow in the
picture.
Digital television is all or nothing; the
picture is crystal clear, or there isn’t
one. Static means there is interference
between the digital tuner and the
television screen. If you use a digital
converter, one of the connections or
the cable between the converter and
television may be bad, or the channel
is analog. When using a converter box,
make sure the TV set and the output
channel of the converter box are on the
same channel.
I am not getting channels. Several things can cause this:
• There is a faulty connection
between the antenna and the
converter box.
• The matching transformer
may have come loose from the
antenna.
Try running a new channel scan on the
TV or converter box. Try the antenna
in a new location. Something may be
obstructing the signal.
One channel is missing. Try turning the antenna 10 or 20
degrees in either direction to avoid
refl ection or for better peak on the
signal.
The picture/sound freezes while
I am watching TV, or there are
boxes in the picture.
This is often caused by a weak or
intermittent signal. Try moving the
antenna to a better location or aiming it
directly at the tower for this channel.