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Chapter 5 65
Troubleshooting
Most problems you encounter with your TV can be corrected by consulting the following
troubleshooting list.
Note for U.S. customers: If you prefer, we can provide you with the name of an Authorized
Service Representative who will visit you home for a fee to install your electronic entertainment
system and to instruct you in its operation. For details about this service, call 1-888-206-
3359. For additional assistance while using your RCA product, please visit www.rca.com/
customersupport.
TV Problems
TV won’t turn on
• Press the TV button or ON/OFF button while remote is in TV mode and there’s a source of power
to the outlet or outlet strip.
• Make sure the TV is plugged in.
• You might have tried to turn on the TV during the lamp cool-down. Wait a few moments and the
picture will appear.
• Has the power light on the front of the TV been blinking for one minute? If so, the lamp may be
dead. Refer to the Power indicator is blinking or fl ashing section below for more information.
• When you fi rst plug your TV into an outlet, the Power indicator on the front panel will light
and blink for approximately 30 seconds and then go off during the initialization of the TV. This
happens only when the TV is unplugged and plugged back in. The TV can only be turned on
after the Power indicator goes off.
• Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in something
else, such as a lamp.
• Something might be wrong with your remote control. Press the POWER button on the front of the
TV. If the TV turns on, check the remote control solutions on page 68.
• Remote Setup might be set to the wrong option. Press MENU/OK on the front panel. Select
Connections, then Special Features, then Remote Setup. Choose TV (default).
Power indicator is blinking or fl ashing
If the light blinks 5 times, pauses, and blinks again 5 times, the lamp is trying to turn on. If the TV
doesn’t turn on after 5 minutes and then the light blinks steadily for one minute, one of the following
options is possible:
• Lamp door may be open. Face the back of the TV. Locate the door at the bottom of the TV and
close it. Turn off the TV and turn back on. The lamp should turn on.
• Lamp may be dead. Go to page 69 for lamp replacement information.
Buttons don’t work
• If you’re using the remote control, press the TV button fi rst to make sure the remote is in TV
mode.
• The front panel controls may be locked (disabled). Use the remote control to unlock the front
panel controls by selecting the Front Button Block in the Parental Controls menu and choosing
Front Buttons Unblocked.
• Unplug the TV for fi ve minutes and then plug it back in. Turn the TV on and try again.
TV turns off while playing
• Sleep Timer or Wake-Up Timer may have been activated. Go to page 61 for instructions.
• Electronic protection circuit may have been activated because of a power surge. Wait 30 seconds
and then turn on again. If this happens frequently, the voltage in your house may be abnormally
high or low.
• Unplug. Wait fi ve minutes. Plug in again.