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Frequently asked questions
Installation and Getting Started Guide
69
This message indicates that the connection was broken (by
the firewall or proxy) before the test program could
connect to the SRP host server. The error code that is listed
is the Winsock error code.
Why isn’t this laptop user's handheld receiving
messages?
Symptoms
The laptop user’s handheld has not received email messages since
the laptop was last connected to the LAN.
Problem
If the user is running BlackBerry Desktop Software on a laptop
connected to a LAN, and the handheld is connected to the laptop,
the user must exit the BlackBerry Desktop Manager before
disconnecting the laptop from the LAN.
If the user does not remove the handheld from the cradle (or exit the
Desktop Manager) before disconnecting the laptop from the LAN,
the server will not be notified that the handheld is no longer in the
cradle. Therefore, if the "don't forward messages while the
handheld is in the cradle" option is turned on, no email will be
forwarded to the handheld as the server believes it is still in the
cradle.
Solution
Instruct the user to connect to the LAN again. Start the BlackBerry
Desktop Manager and connect the handheld to the PC. Then
remove the handheld from the cradle and exit the BlackBerry
Desktop Manager.