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Maintenance and Troubleshooting
Vistage™ Series Flat-Panel Display Installation/Operation Manual 57
PRE
L
IMINAR
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5.1
Troubleshooting Tips
Table 5-1 provides some general guidelines for troubleshooting problems you may
encounter with the V-50HD/V-63HD. If the suggested solutions fail to resolve the problem
or if you encounter an issue not described here, please contact Runco Technical Support.
5. Maintenance and Troubleshooting
Table 5-1. Troubleshooting Chart
Symptom Possible Cause(s) Solution
The system does not turn on. • The V-50HD/V-63HD is
not plugged in and
switched on, or the AC
outlet is not active.
• The DHD Controller is not
plugged in and switched
on, or the AC outlet is not
active.
•The remote control
batteries have run out.
• The HDMI connection from
the DHD Controller to the
V-50HD/V-63HD is
incorrect.
• Ensure that the
V-50HD/V-63HD is
plugged in and switched
on, and that the AC outlet
is active.
• Ensure that the DHD
Controller is plugged in
and switched on, and that
the AC outlet is active.
• Replace the batteries.
• Ensure that the DHD
Controller is properly
connected to the
V-50HD/V-63HD (see
Figure 3-2).
The display and DHD
Controller are both on, but
there is no picture and
on-screen menus do not
appear.
• Faulty or incorrect video
connection between the
DHD Controller and the
V-50HD/V-63HD.
• Ensure that the HDMI
output from the DHD
Controller is properly
connected to the
PRIMARY INPUT on the
V-50HD/V-63HD (see
Figure 3-2).
The display is on and menus
appear, but there is no
picture.
• Incorrect source selection.
• Source component is not
turned on.
• Source component is
connected incorrectly or
not at all.
• Select the correct source.
• Turn on the source
component.
• Check connections from
source component to DHD
Controller.
A projected image from a
DVD is split or otherwise
scrambled.
• DVD player is connected
to the Component input
and set to progressive
scan mode.
• Turn off progressive scan
on the DVD player. Or,
connect the DVD player to
the HD1 or HD2 input.
Image geometry is incorrect. • Incorrect aspect ratio
selection.
• Select a different aspect
ratio.