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Appendix
Troubleshooting
Before requesting service, please try the following solutions.
PROBLEM SOLUTION
No operation can be performed with the
remote control.
•Check the batteries in the remote control. They may need replacing.
•Operate the remote control at a distance of no more than 20 feet from the
player.
•Remove the batteries and hold down one or more buttons for several
minutes to drain the microprocessor inside the remote control to reset it.
Reinstall the batteries and try to operate the remote control again.
The disc does not play. •Ensure that the disc is installed with the label side facing up.
•Check the region number of the Blu-ray Disc/DVD.
The disc Menu does not appear. •Ensure that the disc has disc menus.
The prohibition message appears on the
screen.
•This message appears when an invalid button is pressed.
•The Blu-ray Disc/DVD's software doesn't support the feature (e.g., angles).
•You've requested a title or chapter number or search time that is out of
range.
Play mode differs from the Setup Menu
selection.
•Some of the functions selected in the Setup Menu may not work properly if
the disc is not encoded with the corresponding function.
The screen ratio cannot be changed. •The Screen Ratio is fixed on your Blu-ray Disc/DVD.
•This is not a problem with the player.
No audio. •Make sure you have selected the correct Digital Output in the Audio Options
Menu.
The screen is blank. •If the HDMI output is set to a resolution your TV cannot support (for
example, 1080p), you may not see a picture on your TV.
•Press the
p
button (on front panel) for more than 5 seconds with no disc
inside. All settings will revert to the factory settings.
•When the factory default settings are restored, all stored user BD data will
be deleted.
Forgot password •Press the
p
button (on front panel) for more than 5 seconds with no disc
inside. All settings including the password will revert to the factory settings.
Don't use this unless absolutely necessary.
•When the factory default settings are restored, all stored user BD data will
be deleted.
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