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Appendix
Troubleshooting
Before requesting service, please try the following solutions.
PROBLEM SOLUTION
No operation can be performed with
the remote control.
• Check the batteries in the remote control. They may need replacing.
• Operate the remote control at a distance of no more than 20 feet
from the player.
• Remove the batteries and hold down one or more buttons for
several minutes to drain the microprocessor inside the remote
control to reset it. Reinstall the batteries and try to operate the
remote control again.
The disc does not play. • Ensure that the disc is installed with the label side facing up.
• Check the region number of the Blu-ray Disc/DVD.
The disc Menu does not appear. •Ensure that the disc has disc menus.
The prohibition message appears on
the screen.
• This message appears when an invalid button is pressed.
• The Blu-ray Disc/DVD’s software doesn’t support the feature (e.g.,
angles).
• You’ve requested a title or chapter number or search time that is
out of range.
Play mode differs from the Setup Menu
selection.
• Some of the functions selected in the Setup Menu may not work
properly if the disc is not encoded with the corresponding function.
The screen ratio cannot be changed. • The Screen Ratio is fixed on your Blu-ray Disc/DVD.
• This is not a problem with the player.
No audio. • Make sure you have selected the correct Digital Output in the Audio
Options Menu.
PROBLEM SOLUTION
The screen is blank. • If the HDMI output is set to a resolution your TV cannot support (for
example, 1080p), you may not see a picture on your TV.
• Press the
p
button (on front panel) for more than 5 seconds with
no disc inside. All settings will revert to the factory settings.
• When the factory default settings are restored, all stored user BD
data will be deleted.
Forgot PIN • Press the
p
button (on front panel) for more than 5 seconds with
no disc inside. All settings including the password will revert to the
factory settings.
Don’t use this unless absolutely necessary.
• When the factory default settings are restored, all stored user BD
data will be deleted.
If you experience other problems. • Go to the contents and find the section of the user manual that
contains the explanations regarding the current problem, and follow
the procedure once again.
• If the problem still cannot be solved, please contact your nearest
Samsung authorized service center.
The picture is noisy or distorted • Make sure that the disc is not dirty or scratched.
• Clean the disc.
No HDMI output. • Check the connection between the TV and the HDMI jack of the
player.
• Check if your TV supports 480p, 720p, 1080i or 1080p HDMI input
resolution.
Abnormal HDMI output screen. • If random noise appears on the screen, it means that TV does not
support HDCP (High-bandwidth Digital Content Protection).