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Before Contacting the After-sales Service
Before contacting the SAMSUNG after-sales service, perform the following simple checks.
If you cannot solve the problem using the instructions below, note the model and serial number of the
television and contact your local dealer.
Problem
No sound or picture
Normal picture but no sound
No picture or black and white picture
Sound and picture interference
Blurred or snowy picture, distorted sound
You cannot insert a video cassette
The buttons on the front panel have no
effect
The television programme was not
recorded
Timer recording was unsuccessful
Noise bars or streaks on playback
When the P/S button ( ) is pressed
during playback, the still picture has
severe “noise bar” streaks
The rewind or fast-forward functions have
no effect
Remote control malfunctions
Explanation/Solution
◆ Check that the mains lead has been connected to a wall socket.
◆ Check that you have pressed the POWER button ( ).
◆ Check the picture contrast and brightness settings.
◆ Check the volume.
◆ Check the volume.
◆ Check whether the volume MUTE button ( ) has been pressed on the
remote control.
◆ Adjust the colour settings.
◆ Check that the colour system selected is correct.
◆ You are playing back a cassette that does not correspond to the selected
video standard.
◆ Try to identify the electrical appliance that is affecting the television and
move it further away.
◆ Plug your television into a different mains socket.
◆ Check the direction, location and connections of your aerial. This
interference is often due to the use of an indoor aerial.
◆ A video cassette can only be inserted with the window side up and the
safety tab facing you.
◆ The panel lock function has been activated; refer to page 44 for further
details.
◆ Check that the safety tab on the cassette is intact.
◆ Check the timer settings. If there was a power failure or interruption during
timer recording, the recording will have been cancelled.
◆ Check that the POWER button ( ) was pressed to activate the timer
(POWER/STANDBY and TIMER indicators on). : 1 Tuner model.
◆ Adjust the vertical alignment of the picture; refer to page 25.
◆ Change cassettes. This cassette may be excessively worn.
◆ A still picture may have “noise bars”, depending on the condition of the
tape.
◆ Adjust the vertical alignment of the picture; refer to page 27.
◆ Check that the tape is not already at the beginning or end of the cassette
respectively.
◆ Replace the remote control batteries.
◆ Clean the upper edge of the remote control (transmission window).
◆ Check the battery terminals.
◆ Check that the remote control sensor on the front panel is not masked by
any objects.
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