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Troubleshooting
Before contacting a Samsung authorized service center, perform the following simple checks.
If you are unable to solve the problem after reading the above instructions, note:
- The model and serial number on the rear of your DVD-VCR
- The warranty information
- A clear description of the problem
Then contact your nearest SAMSUNG service center.
Identifying DVD Problems
No operations can
be performed with
the remote control.
The screen ratio
cannot be changed.
No audio.
Play mode differs
from the Setup
Menu selection.
Disc Menu doesn’t
appear.
The icon
appears on
screen.
5.1 channel sound
is not being
reproduced.
Disc does not play.
• Check the batteries in the remote control.
They may need replacing.
• Operate the remote control at a distance of no more than 20 feet.
• Remove batteries and hold down one or more buttons for several
minutes to drain the microprocessor inside the remote control to
reset it. Reinstall batteries and try to operate the remote control
again.
• Ensure that the disc is installed with the label side facing up.
• Check the region number of the DVD.
• 5.1 channel sound is reproduced only when the following
conditions are met.:
1) The DVD-VCR is connected with the proper Amplifier
2) The disc is recorded with 5.1 channel sound.
• Check whether the disc being played has the “5.1 ch” mark on
the outside.
• Check if your audio system is connected and working properly.
• In a DVD Setup Menu, is the Audio Output set to Bitstream?
• The features or action cannot be completed at this time because:
1. The DVD’s software restricts it.
2. The DVD’s software doesn’t support the feature (e.g., angles).
3. The feature is not available at the moment.
4. You’ve requested a title or chapter number or search time that is
out of range.
• Check if the disc has a Menu.
• Some of the functions selected in the Setup Menu may not work
properly if the disc is not encoded with the corresponding
function.
• The Screen Ratio is fixed on your DVDs.
• Make sure you have selected the correct Digital Output in the
Audio Options Menu.
Action
Problem
Page
P5
P9
P20
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P35-36
P52~53
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