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Chapter 9
Warranty and Specifications
Limited Warranty
Limited Warranty
SAMSUNG Manufactured DIRECTV
® DVR
90 Days Free Labor/One Year Parts Exchange
WHO IS COVERED?
You must have proof of purchase to receive warranty service. A sales
receipt or other document showing that you purchased the product is
considered proof of purchase.
WHAT IS COVERED?
Warranty coverage begins the day you purchase the product. For 90 days
from the purchase date, the DVR will be replaced with a new, repaired,
renewed or comparable product (whichever is deemed necessary) if it
becomes defective or inoperative. This exchange is done without charge
to you for parts and labor. You will be responsible for the cost of
shipping. From 90 days to 1 year from the date of purchase, your DVR
will be replaced with a new, repaired, renewed, or comparable product
(whichever is deemed necessary) if it becomes defective or inoperative.
You will be responsible for all labor and shipping costs. Contact
Customer Support at the phone number found on the back of this User’s
Guide to obtain your cost (labor costs) for exchange.
All products, including replacement products, are covered only for the
original warranty period. When the warranty on the original product
expires, the warranty on the replacement product also expires. After one
year from the date of purchase, you pay for the replacement of all parts,
and for all labor charges.
WHAT IS EXCLUDED?
Your warranty does not cover:
• Labor charges for installation or setup of the product.
• Installation, performance of, or repair of: audio/video cabling,
telephone line, or accessory attachments used with the product.
• Product replacement because of misuse, accident, lightning damage,
unauthorized repair, or other cause not within the control of TiVo Inc.
• Incidental or consequential damages resulting from the product.
(Some states do not allow the exclusion of incidental or
consequential damages, so the above exclusion may not apply to
you.)
• Reception transmission problems caused by signal conditions,
telephone line, or cable or antenna systems outside the unit.
• A product that has been modified or adapted to enable it to operate in
any country other than the country for which it was designed,
manufactured, approved and/or authorized, or repair of products
damaged by these modifications.
• A product used for commercial or institutional purposes.
• TiVo Inc. makes no warranty that the access connection will be a
local (not long distance) phone call.
Users_Guide_DTV3.1.book Page 142 Wednesday, June 4, 2003 7:08 PM