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Troubleshooting Guide (VCR)
Before contacting the Samsung after-sales service, perform the following simple checks.
Problem Explanation/Solution
No power ◆ Check that the power plug is connected to a wall outlet.
◆ Have you pressed the STANDBY/ON button?
You cannot insert a video cassette ◆ A video cassette can only be inserted with the window
side up and the safety tab facing you.
The television programmeme was not recorded ◆ Check the STB-DVD-VCR aerial connections.
◆ Is the STB-DVD-VCR tuner properly set?
◆ Check if the safety tab is intact on the cassette.
Timer recording was unsuccessful ◆ Was the STANDBY/ON button pressed to activate the timer?
◆ Re-check the recording start/stop time settings.
◆ If there was a power failure or interruption during timer
recording, the recording will have been cancelled.
No playback picture or the picture ◆ Check to see if you are using a prerecorded tape.
is distorted
You cannot see normal broadcasts ◆ Check the TUNER/EXTERNAL setting. It should be on TUNER.
◆ Check the TV/VCR aerial connections.
Noise bars or streaks on playback ◆ Press the TRK (
or
❷
) buttons to minimize this effect.
When the ❿
II
button is pressed ◆ A still picture may have “noise bars”, depending on the
during playback, the still picture condition of the tape. Press the TRK (
or
❷
) buttons
has severe “noise bars” streaks during SLOW motion to minimize this effect.
Video Head Cleaning ◆ If poor pictures appear on a variety of cassettes, the video
heads may need cleaning. This is not a common problem
and unless it appears, the heads should not be cleaned.
When cleaning the video heads, read all instructions
provided with the head cleaning cassette. Incorrect head
cleaning can permanently damage the video heads.
If when tuning in your TV to the STB-DVD-VCR 1. Remove the aerial input plug from the socket marked (aerial
TV does not find the Screen or the pattern symbol) on the rear of the STB-DVD-VCR.
when found suffers from interference, it may 2. Carry out the instructions “Tuning Your Television for the
be due to the STB-DVD-VCR output channel STB-DVD-VCR” (see page 9).
clashing with the normal TV transmissions in 3. Carry out the instructions “Setting the STB-DVD-VCR output
your area. To prevent this you will need to Channel” (see page 14), move the channel number
change the STB-DVD-VCR output channel in several channels down from the original setting.
the following way (example: from 35 to 38).
4. Replace the aerial plug into the socket marked (aerial
symbol) on the rear of the STB-DVD-VCR.
5. Re-tune your TV to the STB-DVD-VCR again by following
instructions “Tuning Your Television for the STB-DVD-VCR”
(page 9).
6. If the problem still exists repeat steps 1 to 5 moving several
more channels away from the original setting.
If you are unable to solve the problem after reading the above instructions, note:
◆ The model and serial number on the rear of your STB-DVD-VCR
◆ The warranty information
◆ A clear description of the problem
Then contact your nearest SAMSUNG after-sales service.