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Getting Support
The TV has several built-in systems designed for user and TV system support.
Support through Remote Management
Support → Remote Management
If you need assistance with your TV, you can use this feature to let Samsung Electronics diagnose your TV remotely. You
will need to read and agree to the service agreement before using this feature. A Samsung Electronics technician will
then diagnose, repair, and update your TV remotely.
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This option requires an Internet connection.
What Does Remote Service Do?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely.
• Diagnose your TV
• Adjust the TV settings for you
• Perform a factory reset your TV
• Install recommended firmware updates
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