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Getting Remote Support
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can
remotely:
• Diagnose your TV
• Adjust the TV settings for you
• Perform a factory reset on your TV
• Install recommended firmware updates
How Does Remote Support Work?
Having a Samsung Tech remotely service your TV is easy.
1. Call the Samsung
Contact Center
and ask for remote
support.
2. Open the menu on
your TV and go to
the Support section.
3. Select Remote
Management,
and then read and
agree to the service
agreements. When
the PIN screen
appears, provide the
PIN number to the
agent.
4. The agent will then
access your TV.
That's it!
Caring for the TV
‐ If a sticker was attached to the TV screen, some debris can remain after you remove the sticker. Please
clean the debris off before watching TV.
‐ The exterior and screen of the product can get scratched during cleaning. Be sure to wipe the exterior and
screen carefully using a soft cloth to prevent scratches.
Do not spray water or any liquid directly onto the TV.
Any liquid that goes into the product may cause a
failure, fire, or electric shock.
Turn off the TV, and then gently wipe away smudges
and fingerprints on the screen with a micro-fiber
cloth. Clean the body of the TV with a soft cloth
dampened with a small amount of water. Do not
use flammable liquids (benzene, thinners, etc.) or a
cleaning agent. For stubborn smudges, spray a small
amount of screen cleaner on the cloth.
[HU6900-ZA]BN68-06501A-01ENG.indb 28 2014-07-10 10:19:40