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D:\WINNT\Profiles\noriko\Desktop\SONY TROY 2\2681559131_Troy2
EN\2681559131\01US08OTH.fm
KDF-42E2000/KDF-46E2000/KDF-50E2000/KDF-55E2000
2-681-559-13(1)
Troubleshooting
If you have additional questions, service needs, or technical assistance related to the use of your Sony TV,
please visit our website or call one of the following numbers:
http://www.sony.com/TVsupport
1-800-222-SONY(7669) for US
1-877-899-SONY(7669) for Canada
Remote Control
Problem Possible Remedies
Remote control does not
operate
❏ The batteries could be weak. Replace the batteries.
❏ Check the orientation of the batteries.
❏ Press TV (FUNCTION) once, and the TV indicator lights up. You may have
inadvertently pressed SAT/CABLE (FUNCTION), which changes the remote
control to SAT or CABLE mode.
❏ Make sure this unit’s power cord is connected securely to the wall outlet.
❏ Florescent lamps can interfere with your remote control operation; try turning off
the florescent lamps.
❏ Keep the remote control sensor area clear from obstacles.
❏ If the "High Temperature Warning" message appears, turn off the TV and wait
until the TV's projection lamp cools down (approximately 5 minutes). If the
remote control still does not work, make sure to dust the ventilation slots on the
rear of the TV and the cooling fan to provide adequate ventilation around the TV.
Cannot change channels with
the remote control
❏ If you are using the TV to change channels, first press TV (FUNCTION) once,
and the TV indicator lights up.
❏ If you are using another device to change channels, be sure you have not
inadvertently switched your TV from the channel 3 or 4 setting.
❏ If you are using another device to change channels, be sure to press FUNCTION
for that device. For example, if you are using your cable box to change channels,
be sure to press SAT/CABLE (FUNCTION) once, and the SAT/CABLE indicator
lights up.
Remote control does not
operate non-Sony video
equipment
❏ If you replaced the batteries to the remote recently, the code numbers for the video
equipment may need to be reset.
❏ There may be more than one code for the equipment that you are attempting to
operate.
❏ There is a possibility that some non-Sony equipment cannot be operated by your
Sony TV remote. You may need to use the equipment’s original remote control.