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Other Information
How to Care for Your BRAVIA
Safety is very important, please read and follow the safety documentation (Safety Booklet) provided with the TV.
• Unplug the TV and other connected equipment from the power source before you begin cleaning your TV.
Gently dust the TV with a soft cloth. Do not use any chemicals or hard material to clean the TV as they may
lead to discoloration and scratches.
Stubborn stains can be wiped with a soft cloth moisten with warm water. Do not plug the TV back until the
moisture from cleaning has evaporated.
• The TV should also be secured to a stable surface to prevent it from toppling over. Follow the instruction
provided in the online Reference Book on securing the TV section or use a Sony designed wall mount
bracket to mount the TV to wall. If you have young children or pets at home, check to see if the TV is
securely fastened regularly.
Things to consider
• If there is no picture from some video sources, check the input selection by pressing INPUT button. You
may be watching the wrong input.
• If there is no sound, you may have accidentally pressed the MUTING button on your remote control; press
the MUTING button again or press VOL+ to deactivate muting.
• If the remote control does not operate, the batteries may be installed incorrectly or may be low. An object or
light may be interfering with the remote control’s operation.
• To reset the TV to factory default settings:
❑ Turn on the TV. Press and hold down the V button on the remote, press the POWER button on the TV
set. Release the V button.
❑ Select Product Support option under Setup menu and select OK on Return settings to factory
defaults.
IMPORTANT: The reset will clear all of your customized settings. Parental Lock password may be
required if it has been created.
If you have forgotten your password, enter the master password: 4357. This password clears your previous
password and allows you to enter a new password.
The online Reference Book provides additional information on resolving problems. Read the online
Reference Book at www.sony.com/referencebook
before contacting Sony.
Troubleshooting
Many problems with picture and sound quality are related to improper connection of the cables; refer to the
Quick Setup Guide provided for connections.
If you have questions, service needs, or require technical assistance related to the use of your Sony TV even
after you read the online Reference Book, contact the following:
For US Support:
http://www.sony.com/tvsupport
or call 1-800-222-SONY (7669)
For Canadian Support:
http://www.sony.ca/support
or call 1-877-899-SONY (7669)