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Channels
CableCARD
Problem Possible Remedies
Cannot receive upper
channels (UHF) when
using an antenna
❏ Use Auto Program in the Channel Menu to add receivable channels that are
not presently in the TV’s memory (see page 89).
TV is fixed to one channel ❏ Use Auto Program in the Channel Menu to add receivable channels that are
not presently in the TV’s memory (see page 89).
❏ Check your Channel Fix settings (see page 89).
Cannot receive any
channels when using
cable TV
❏ Use Auto Program in the Channel Menu to add receivable channels that are
not presently in the TV’s memory (see page 89).
Cannot receive or select
channels
❏ Use Auto Program in the Channel Menu to add receivable TV channels that
are not presently in TV memory (see page 89).
Some digital cable channels
are not being displayed
❏ Certain cable TV companies have limitations on the broadcast of digital
cable channels. Check with your cable TV company for more information.
❏ Check with your cable TV company if the channels are scrambled or
encrypted. You will need a CableCARD or a separate set-top box to view
those channels.
❏ Some optional digital cable broadcast formats may not be supported. If
your cable TV company is broadcasting digital signals in unsupported
broadcast formats, you will need a separate set-top box provided by your
cable TV company to view those channels.
❏ The digital cable channel may be set to Hide in the Channel Menu (see
page 90).
❏ Use the Digital Channels feature to search for new digital channels (see
page 89).
Problem Possible Remedies
Problems using
CableCARD or
CableCARD services
❏ Check that the CableCARD is inserted properly (see pages 41-42).
❏ The CableCARD must be activated by your local cable TV provider before
you can receive digital cable TV services. See the activation instructions on
pages 41-42.
❏ Check the Diagnostics and CableCARD menu options (see page 98). (This can
be useful in providing information to an authorized technician or repair
person.)
❏ Contact your cable TV company.
AX1X_Digital.book Page 102 Thursday, June 17, 2004 10:05 AM