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Troubleshooting
Self-diagnosis function
This TV is equipped with a self-diagnosis function. If there is a problem with your TV, the (Standby/
Sleep) indicator will flash in red repeatedly. Writing down the duration of flashes and interval between
flashes helps you inform your dealer or Sony service centre of the TV’s condition.
1 Measure how long the (Standby/Sleep) indicator flashes and stops flashing.
For example, the indicator flashes for two seconds, stops flashing for one second, and flashes for two
seconds.
2 Press the & (Power) switch on the TV to switch it off, disconnect the mains lead, and inform your dealer
or Sony service centre of how the indicator flashes (duration and interval).
Trouble symptoms and remedies
• Here are some simple solutions to problems which may affect the picture and sound.
• If you continue to experience problems, have your TV serviced by qualified service personnel.
Never open the casing yourself.
Problem Possible remedies
No picture
No picture (screen is dark) and no sound • Check the aerial connection.
• Connect the TV to the mains, and press the
& (Power) switch
on the TV.
•If the
(Standby/Sleep) indicator lights up in red, press
TV on the remote control.
The TV turns off automatically (the TV
enters the standby mode).
• Check if the Sleep Timer function is activated (page 44).
• If no signal is received or no operation is performed in the TV
mode for 10 minutes, the TV automatically switches to the
standby mode.
No picture or no menu information from
equipment connected to the Scart
connector
• Check that the optional equipment is on and press /
on the remote control repeatedly until the correct input
symbol is displayed on the screen.
• Check the connection between the optional equipment and
the TV.
I
1
I
1
(Standby/Sleep) indicator (flashing in red)
KLV-15SR2
KLV-17HR2
(continued)