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For the customers in the U.S.A.
Customer Support Information
After you have read through this manual, if you still cannot get the Remote Commander to work
properly, call the Sony Customer Support Helpline at 1-800-822-2217.
Symptom
A system control
program does not
function correctly.
The power of the
Commander turns off by
itself.
The power of the
Commander does not
turn on when you press a
button.
Your Commander does
not work as expected
after data transfer.
Remedy
•Make sure that you have programmed the commands in the correct
order (page 22).
•Try changing the orientation of the Commander. If that does not help,
try placing the components as close to each other as possible.
•Check the status of the components and make sure that you have set the
components properly to receive commands (page 27).
•The component codes are changed or a new signals have been learned
for a key or button that has been programmed with a series of
commands. In this case, the new signals are transmitted when the series
of commands is executed.
•The interval may be too short. See “Changing the interval between
operation steps” (page 29) and set a longer interval.
•This Commander is preset at the factory to switch the power off
automatically after 10 minutes if left unused. (Auto Power-Off, page 47)
You can change the power-off time from 10 to 90 minutes, or set the
Commander not to power off automatically.
•The Hold function is on (“OFF” appears on the display). Unlock the
Hold function (page 46).
•Data transfer to/from a single button cannot transfer System Control
functions that are learned by Component Select buttons. Either set up
the learned Commander from the start, or perform whole data transfer.
Troubleshooting (continued)