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SunB2B Partner’s User Guide v 39
5.3.2 When I Click The Button, There Is No Response?
If the users cannot obtain any response from the browser, please try to
see if there is any dialog window at the back of the front browser. In
B2B, users normally will click the "printable version" of the PO. This
printable version of the PO is another window that displays in graphical
format. This window takes some times to display. If the users click the
button again before the running window comes out, the front browser
will be placed in front of the running window. The users click the button
and nothing happens. Actually, the running window has opened in the
back.
5.3.3 Why The Production Server Is Faster Than Testing Server?
Production environment is faster than the Testing Environment
because of the following reasons:
It's at Singapore's Internet Exchange (Singtel IX) operated by
Singapore Telecom, which is a regional telecom hub, most of
the ISPs are only one-hop away. It also has 100+ Mbps link to
the USA.
iGINE servers hosted at Singtel IX are not throttled to any
limited bandwidth. Basically, we are charged based on the
amount of bandwidth the servers consume and not by the speed
of connectivity.
Lastly, the servers are E450s with 2GB RAM, 2 times more than
the Testing Server which are E250 with 1 GB RAM.
5.3.4 How To Investigate Performance Issue?
To make iGINE investigate the problem effectively, please collect the
following information:
5.3.4.1
Which URL site were they trying to get?
If it is sigma.igine.com,
Can they ping 203.166.137.106 and 203.166.137.109?
If it is www.sun-b2b.com,
Can they ping 202.160.242.151?