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Chapter 9: Troubleshooting
Sound problems
• Check the antenna/cable connections (- Chapter 2).
• The station may have broadcast difficulties. Try another
channel.
• The sound may be muted. Press VOLUME.
• If you hear no sound, try setting the MTS feature to
Stereo mode (- page 64).
• If you are not receiving a second audio program from a
known SAP source, make sure the MTS feature is set to
SAP mode (- page 64).
• If you hear audio that seems “incorrect” for the program
you are watching (such as music or a foreign language),
the SAP mode may be on. Set the MTS feature to Stereo
mode (- page 64).
• When using an external audio amplifier, if you connect
the amplifier to the VARIABLE AUDIO OUT terminals,
the volume of the TV and amplifier must be set above 0
or you will not hear any sound (- page 22).
Remote control problems
• Make sure the remote control is set to the correct device
mode (- page 27).
• Remove all obstructions between the remote control and
the TV.
• The remote control batteries may be dead. Replace the
batteries (- page 26).
• Your TV remote control may not operate certain features
on your external device. Refer to the owner’s manual for
your other device to determine its available features. If
your TV remote control does not operate a specific
feature on another device, use the remote control that
came with the device (- pages 31–39).
• If the TV still does not act as expected, use the Reset
Factory Defaults procedure (- page 49).
Channel tuning problems
• Make sure the remote control is set to the correct device
mode (- page 27).
• The channel may have been erased from the channel
memory by the Channel Add/Delete feature. Add the
channel to the channel memory (- page 45).
• The channel may be blocked by the Channels Block
feature. Unblock the channel (- page 69).
• If you are unable to tune digital channels, check the
antenna configuration (- page 44). If you are still
unable to tune digital channels, clear all channels from
the channel list (- page 45) and reprogram channels
into the channel memory (- page 44). If you are still
unable to tune digital channels, use the Reset Factory
Defaults procedure (- page 49). Also see “TV stops
responding to controls” and “Other problems”
(- page 104).
Closed caption problems
• If the program or video you selected is not closed-
captioned, no captions will display (- page 62).
• If text is not available, a black rectangle may appear.
If this happens, turn off the closed caption feature (-
page 62).
• A closed-caption signal may not display correctly in the
following situations: a) when a videotape has been
dubbed; b) when the signal reception is weak; or c) when
the signal reception is nonstandard (- page 62).
Rating blocking (V-Chip) problems
• If you forget your PIN code: While the PIN code entering
screen is displayed, press E four times within 5
seconds. The PIN code you previously stored will be
cleared (- page 67).
• The V-Chip feature is available for the U.S. V-Chip
system only (- page 68).
No CE-Link operation
• The CE-Link feature is available for Toshiba CE-Link
compatible devices.
• Make sure the HDMI cables with the HDMI Logo
( ) are used.
• When the connected CE-Link device does not work
correctly after you have changed settings of the device,
turn off your TV and unplug the power cord, then plug
and turn on again.
• If several devices are connected, CE-Link feature may
not operate properly.
• Read the instruction manual furnished with the connected
CE-Link device.
HDMI problems
For HDMI cables
• Make sure the HDMI cables with the HDMI Logo
( ) are used (- page 20).
For HDMI Deep Color
™
• You should need to use Category 2 cable to work
properly. Normal HDMI cable or DVI cable may not
work with this option (- page 75).
For Legacy HDMI source
• Some of legacy HDMI sources may not work properly
with latest HDMI TV products, due to new standard
adoption. Please try to set Off the HDMI settings(Lip-
Sync Latency, Deep Color, xvYCC). Your legacy HDMI
source should operate properly with this TV products
(- page 75).
42LX177_EN.book Page 105 Tuesday, May 15, 2007 1:58 PM