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Chapter 9: Appendix
Limited Canadian Warranty
for Toshiba Brand Flat Panel Televisions
Toshiba of Canada Limited (“
TCL
”) makes the following limited warranties
to original consumers in Canada.
THESE LIMITED WARRANTIES
EXTEND TO THE ORIGINAL CONSUMER PURCHASER OR ANY
PERSON RECEIVING THIS TOSHIBA BRAND FLAT PANEL
TELEVISION (the “TELEVISION(S)” or “Television(s)”) AS A GIFT FROM
THE ORIGINAL CONSUMER PURCHASER AND TO NO OTHER
PURCHASER OR TRANSFEREE.
TELEVISIONS PURCHASED IN CANADA, AND USED ANYWHERE
OUTSIDE OF CANADA INCLUDING, WITHOUT LIMITATION, THE
UNITED STATES AND MEXICO, ARE NOT COVERED BY THESE
WARRANTIES.
TELEVISIONS PURCHASED ANYWHERE OUTSIDE OF CANADA,
INCLUDING, WITHOUT LIMITATION, THE UNITED STATES AND
MEXICO, AND USED IN CANADA, ARE NOT COVERED BY THESE
WARRANTIES.
Limited One (1) Year Warranty on Parts and Labour
Subject to the more limited warranty if the Television is used for any
commercial or business purposes as set out below, TCL warrants the
Television and its parts against material defects in materials or
workmanship that result in the Television failing for a period of one (1) year
after the date of original retail purchase.
DURING THIS PERIOD, TCL
WILL, AT TCL’S OPTION, REPAIR OR REPLACE A DEFECTIVE PART
WITH A NEW OR REFURBISHED PART WITHOUT CHARGE TO YOU
FOR PARTS OR LABOUR.
(a) FOR TELEVISIONS 32 INCHES OR LESS:
YOU MUST DELIVER THE
ENTIRE TELEVISION TO A TCL TELEVISION AUTHORIZED
SERVICE PROVIDER (“ASP”). YOU MUST PAY FOR ALL
TRANSPORTATION AND INSURANCE CHARGES FOR THE
TELEVISION TO AND FROM THE ASP.
(b) FOR TELEVISIONS OVER 32 INCHES: During this period, ASP
personnel will come to your home when warranty service is required.
Depending on the type of repair required, the service will either be
performed in your home or the Television will be taken to an ASP for
repair and returned to your home at no cost to you.
IN-HOME
SERVICE ONLY APPLIES WITHIN 100 KILOMETERS OF AN ASP.
IF YOU ARE NOT WITHIN 100 KILOMETERS OF AN ASP, YOU
MUST DELIVER THE ENTIRE TELEVISION TO AN ASP. YOU MUST
PAY FOR ALL TRANSPORTATION AND INSURANCE CHARGES
FOR THE TELEVISION TO AND FROM THE ASP.
Limited Warranty for Commercial Units
TCL warrants Televisions that are used for any commercial or business
purposes as follows: all parts are warranted against material defects in
materials or workmanship that result in the Television failing for a period of
ninety (90) days after the date of original retail purchase.
DURING THIS
PERIOD, TCL WILL, AT TCL’S OPTION, REPAIR OR REPLACE THE
DEFECTIVE PART WITH A NEW OR REFURBISHED PART WITHOUT
CHARGE TO YOU.
(c) FOR TELEVISIONS 32 INCHES OR LESS:
YOU MUST DELIVER THE
ENTIRE TELEVISION TO AN ASP. YOU MUST PAY FOR ALL
TRANSPORTATION AND INSURANCE CHARGES FOR THE
TELEVISION TO AND FROM THE ASP.
(d) FOR TELEVISIONS OVER OVER 32 INCHES: During this period, ASP
personnel will come on-site when warranty service is required.
Depending on the type of repair required, the service will either be
performed on-site or the Television will be taken to an ASP for repair
and returned at no cost to you.
ON-SITE SERVICE ONLY APPLIES
WITHIN 100 KILOMETERS OF AN ASP. IF YOU ARE NOT WITHIN
100 KILOMETERS OF AN ASP, YOU MUST DELIVER THE ENTIRE
TELEVISION TO AN ASP. YOU MUST PAY FOR ALL
TRANSPORTATION AND INSURANCE CHARGES FOR THE
TELEVISION TO AND FROM THE ASP.
Rental Units
The warranty for Television rental units begins with the date of first rental
or thirty (30) days from the date of shipment to the rental firm, whichever
comes first.
Your Responsibility
THE ABOVE WARRANTIES ARE SUBJECT TO THE FOLLOWING
CONDITIONS:
(1) You must provide your bill of sale or other proof of purchase.
(2) All warranty servicing of this Television must be performed by an ASP.
(3) The warranties from TCL are effective only if the Television is (i)
purchased as new and unopened from TCL or from TCL’s authorized
distributors, dealers or resellers (“
ADR’s
”) and (ii) located/operated in
Canada.
(4) Labour charges for set installation, setup, adjustment of customer
controls, and installation or repair of antenna systems are not covered
by these warranties. Reception problems caused by inadequate
antenna systems are your responsibility.
(5) Warranties extend only to material defects in materials or
workmanship as limited above, and do not extend to:
a. Service, repairs or replacement made necessary by accident,
misuse, abuse, moisture, liquids, dust, dirt, neglect, accident,
damage, 24/7 applications, improper installation, improper
operation, improper cleaning, improper maintenance, normal
wear and tear, screen burn or image retention caused by
prolonged display of static images and/or phosphor aging, or any
other external cause or event, act or omission outside the control
of TCL, including fire, theft, acts of God, alteration, power failures,
power surges or power shortages, lightning, other electrical
faults, or repairs, modifications or replacements by persons other
than those authorized by TCL to service the Television;
b. Replacement of missing, discarded or lost parts, the provision of
retrofits, or preventive maintenance;
c. Repair of damage that is cosmetic only or does not affect the
Television functionality, such as wear and tear, scratches and
dents;
d. Service on Toshiba-branded accessory items (such accessory
items may be covered by their own warranty);
e. Service on third party products or service made necessary by
use of incompatible third party products;
f. Service made necessary by the simultaneous use of this
Television and connected equipment;
g. Modifications to the Television not approved in writing by TCL,
and service made necessary by the use or installation of non-
Toshiba modifications to the Television;
h. Service of a Television on which the TOSHIBA label or logo, rating
label or serial number have been defaced or removed;
i. On-site service and repair of the Television; and
j. Damage to the Television caused by failure to follow the
specifications, User manuals or guides as to usage and/or
storage.
42HL167_EN.book Page 77 Thursday, May 17, 2007 5:09 PM