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Copyright © 2005 TOSHIBA CORPORATION. All rights reserved.
(E) 56/62/72MX195
Home network troubleshooting (continued)
Chapter 12: Troubleshooting
Home server setup problems
PC (Home Server) name is not displayed
• The Ethernet (RJ-45) cables are not connected properly. Connect all cables as shown on page 30.
• Network setup on PC is incorrect. Ensure both PC and TV are using same network type (DHCP / manual) and compatible network settings.
• PC does not have shared folders set up correctly. Please refer to pages 109-110 on how to set up shares on your PC.
• No master browsers on the network. To configure your PC to be master browser of its subnet, refer to your operating system user guide or
consult an IT professional.
• More than 16 sharing devices are connected
PC (Home Server) name is displayed, but desired shares (JPEG directory and MP3 directory) are not displayed.
• PC does not have shared folders set up correctly. Please refer to pages 109-110 on how to set up shares on your PC.
• User-name and password set in TV are incorrect. Ensure that user-name and password settings in TV
match the settings in PC. Username and passwords are generally case-sensitive.
E-mail scheduling problems
Cannot schedule a recording by e-mail
• Select “Test” to confirm the setup( page 113).
• Select “Done” after setting up( page 113).
• See Chapter 11 in this manual.
Test fails after waiting a long time
• The Ethernet (RJ-45) cables are not connected properly.
• The DNS is not set up correctly. Please check Network settings.
• SMTP and POP3 server settings are incorrect.
• “E-mail Address”, “Account”, or “Password” settings are incorrect. User-names and passwords are generally case-sensitive.
Receiving succeeds but sending fails, or vice-versa
• SMTP and POP3 server settings are incorrect.
• “E-mail Address”, “Account”, or “Password” settings are incorrect.
• ISP may not support SMTP or POP3 protocols. Please check with your ISP for details on what protocols it supports.
Test passes, but TV never responds to e-mails
• Email scheduling is turned OFF.
• Sender’s e-mail address is different from “Authorized Email Address”. Ensure that the email address you are using to send e-mails to the TV is
the same as “Authorized Email Address” in the TV.
Note: Responses from the TV may be delayed by a few mintues depending on e-mail/Internet service
ADD/ DELETE e-mail results in INVALID MAIL VERIFICATION ID reply
• Mail verification ID is not specified or is different from the TV settings.
Command succeeded but recording or reminder did not work.
• The time and date in the TV Guide On Screen™ system are not set.